{
 "institution": "Example State University",
 "note": "A fictional, illustrative enterprise service management ecosystem for a US public university. Replace the applications and links with your own.",
 "coverage": {
  "full": "Full: the application does this as designed",
  "partial": "Partial: does some of it, or only for some populations",
  "workaround": "Workaround: done by hand, in a spreadsheet or by email",
  "planned": "Planned: funded or scheduled, not yet live"
 },
 "roles": {
  "sor": "System of record",
  "contrib": "Contributes",
  "read": "Reads only"
 },
 "apps": [
  {
   "id": "servicenow",
   "name": "ServiceNow",
   "type": "Vendor core",
   "vendor": "ServiceNow",
   "life": "Invest",
   "color": "#26264f",
   "desc": "The campus service platform: catalog, portal, IT and HR service delivery, knowledge, virtual agent and the agent workspace."
  },
  {
   "id": "okta",
   "name": "Okta",
   "type": "Third-party",
   "vendor": "Okta",
   "life": "Invest",
   "color": "#3b4a5e",
   "desc": "Single sign-on, multifactor and the person feed that loads requesters and agents."
  },
  {
   "id": "sailpoint",
   "name": "SailPoint Identity Security Cloud",
   "type": "Third-party",
   "vendor": "SailPoint",
   "life": "Invest",
   "color": "#7c4dbd",
   "desc": "Access decisions, provisioning and revocation for requests raised in the portal."
  },
  {
   "id": "archibus",
   "name": "Archibus",
   "type": "Third-party",
   "vendor": "Eptura",
   "life": "Invest",
   "color": "#d0582a",
   "desc": "The CMMS that owns facilities work orders and the building and room data."
  },
  {
   "id": "bhr",
   "name": "Banner HR & Payroll",
   "type": "Vendor module",
   "vendor": "Ellucian",
   "life": "Maintain",
   "color": "#0e7490",
   "desc": "Employee records and HR transactions that HR cases hand off to."
  },
  {
   "id": "bfin",
   "name": "Banner Finance",
   "type": "Vendor module",
   "vendor": "Ellucian",
   "life": "Maintain",
   "color": "#4b4b8f",
   "desc": "Organizations, funds and the general ledger behind chargebacks and budget checks."
  },
  {
   "id": "jaggaer",
   "name": "Jaggaer eProcurement",
   "type": "Third-party",
   "vendor": "Jaggaer",
   "life": "Maintain",
   "color": "#0f766e",
   "desc": "Requisitions raised from purchase-type service requests."
  },
  {
   "id": "banner",
   "name": "Banner Student",
   "type": "Vendor module",
   "vendor": "Ellucian",
   "life": "Maintain",
   "color": "#a0659e",
   "desc": "Registrar records that student service requests route to."
  },
  {
   "id": "canvas",
   "name": "Canvas LMS",
   "type": "Third-party",
   "vendor": "Instructure",
   "life": "Maintain",
   "color": "#3f8f5a",
   "desc": "Course sites and tool installs requested through the catalog."
  },
  {
   "id": "m365",
   "name": "Microsoft 365",
   "type": "Third-party",
   "vendor": "Microsoft",
   "life": "Maintain",
   "color": "#1f86b8",
   "desc": "Teams and Outlook, where staff raise and answer requests outside the portal."
  },
  {
   "id": "splunk",
   "name": "Splunk",
   "type": "Third-party",
   "vendor": "Splunk",
   "life": "Maintain",
   "color": "#b7791f",
   "desc": "Security event store for sign-in and audit logs."
  },
  {
   "id": "dwh",
   "name": "Institutional data warehouse",
   "type": "Homegrown",
   "vendor": "Example State University",
   "life": "Maintain",
   "color": "#9d4b73",
   "desc": "Service volume, SLA and satisfaction extracts joined to people and org data."
  },
  {
   "id": "dept",
   "name": "Departmental web forms",
   "type": "Homegrown",
   "vendor": "Example State University",
   "life": "Replace",
   "color": "#be185d",
   "desc": "Older request forms and inboxes that some offices still run outside the platform."
  },
  {
   "id": "manual",
   "name": "Spreadsheets & email",
   "type": "Manual",
   "vendor": "—",
   "life": "Retire",
   "color": "#c0392b",
   "desc": "Service portfolio tracking, chargebacks, change blackouts and other work done by hand."
  }
 ],
 "links": [
  {
   "f": "1.1.1",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "1.1.2",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "1.1.3",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "1.1.4",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "1.1.4",
   "a": "dept",
   "cov": "workaround",
   "role": "contrib"
  },
  {
   "f": "1.1.5",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "1.1.6",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "1.1.7",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "1.1.8",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "1.1.9",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "1.1.10",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "1.2.1",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "1.2.2",
   "a": "manual",
   "cov": "workaround",
   "role": "sor"
  },
  {
   "f": "1.2.3",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "2.1.1",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "2.1.2",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "2.1.3",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "2.1.4",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "2.1.5",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "2.1.5",
   "a": "banner",
   "cov": "partial",
   "role": "read"
  },
  {
   "f": "2.1.6",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "2.1.7",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "2.1.8",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "2.1.9",
   "a": "servicenow",
   "cov": "planned",
   "role": "sor"
  },
  {
   "f": "2.1.10",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "2.1.11",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "2.2.1",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "2.2.2",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "2.2.3",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "2.2.4",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "3.1.1",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "3.1.2",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "3.1.3",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "3.1.4",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "3.1.5",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "3.1.6",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "3.1.7",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "3.2.1",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "3.2.2",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "3.2.3",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "3.2.4",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "3.2.5",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "3.2.5",
   "a": "m365",
   "cov": "full",
   "role": "contrib"
  },
  {
   "f": "3.2.6",
   "a": "manual",
   "cov": "workaround",
   "role": "sor"
  },
  {
   "f": "3.2.7",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "3.2.8",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "3.2.8",
   "a": "bfin",
   "cov": "partial",
   "role": "contrib"
  },
  {
   "f": "3.2.9",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "4.1.1",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "4.1.2",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "4.1.2",
   "a": "m365",
   "cov": "full",
   "role": "contrib"
  },
  {
   "f": "4.1.3",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "4.1.4",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "4.1.5",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "4.1.6",
   "a": "manual",
   "cov": "workaround",
   "role": "sor"
  },
  {
   "f": "4.1.7",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "4.1.7",
   "a": "m365",
   "cov": "full",
   "role": "contrib"
  },
  {
   "f": "4.1.8",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "4.1.9",
   "a": "servicenow",
   "cov": "planned",
   "role": "sor"
  },
  {
   "f": "4.1.10",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "4.1.10",
   "a": "splunk",
   "cov": "partial",
   "role": "contrib"
  },
  {
   "f": "4.1.11",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "4.2.1",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "4.2.2",
   "a": "servicenow",
   "cov": "planned",
   "role": "sor"
  },
  {
   "f": "4.2.3",
   "a": "servicenow",
   "cov": "planned",
   "role": "sor"
  },
  {
   "f": "4.2.4",
   "a": "servicenow",
   "cov": "planned",
   "role": "sor"
  },
  {
   "f": "4.2.5",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "4.2.6",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "5.1.1",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "5.1.2",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "5.1.3",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "5.1.4",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "5.1.5",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "5.1.6",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "5.1.7",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "5.1.8",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "5.2.1",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "5.2.1",
   "a": "dept",
   "cov": "workaround",
   "role": "contrib"
  },
  {
   "f": "5.2.2",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "5.2.3",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "5.2.4",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "5.2.5",
   "a": "manual",
   "cov": "workaround",
   "role": "sor"
  },
  {
   "f": "6.1.1",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "6.1.2",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "6.1.3",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "6.1.4",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "6.1.5",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "6.1.6",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "6.1.7",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "6.1.8",
   "a": "servicenow",
   "cov": "planned",
   "role": "sor"
  },
  {
   "f": "6.2.1",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "6.2.2",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "6.2.3",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "6.2.4",
   "a": "servicenow",
   "cov": "planned",
   "role": "sor"
  },
  {
   "f": "6.2.5",
   "a": "servicenow",
   "cov": "planned",
   "role": "sor"
  },
  {
   "f": "7.1.1",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "7.1.2",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "7.1.3",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "7.1.4",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "7.1.5",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "7.1.6",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "7.1.7",
   "a": "servicenow",
   "cov": "planned",
   "role": "sor"
  },
  {
   "f": "7.1.8",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "7.2.1",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "7.2.2",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "7.2.3",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "7.2.3",
   "a": "manual",
   "cov": "workaround",
   "role": "contrib"
  },
  {
   "f": "7.2.4",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "8.1.1",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "8.1.2",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "8.1.3",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "8.1.4",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "8.1.5",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "8.1.6",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "8.1.7",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "9.1.1",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "9.1.2",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "9.1.3",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "9.1.4",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "9.2.1",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "9.2.2",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "9.2.3",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "9.2.4",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "9.2.4",
   "a": "manual",
   "cov": "workaround",
   "role": "contrib"
  },
  {
   "f": "9.2.5",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "9.3.1",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "9.3.2",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "9.3.3",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "10.1.1",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "10.1.1",
   "a": "archibus",
   "cov": "full",
   "role": "contrib"
  },
  {
   "f": "10.1.2",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "10.1.2",
   "a": "archibus",
   "cov": "partial",
   "role": "contrib"
  },
  {
   "f": "10.1.3",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "10.1.3",
   "a": "archibus",
   "cov": "full",
   "role": "contrib"
  },
  {
   "f": "10.2.1",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "10.2.1",
   "a": "sailpoint",
   "cov": "full",
   "role": "contrib"
  },
  {
   "f": "10.2.2",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "10.2.2",
   "a": "sailpoint",
   "cov": "full",
   "role": "contrib"
  },
  {
   "f": "10.2.3",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "10.2.3",
   "a": "okta",
   "cov": "full",
   "role": "contrib"
  },
  {
   "f": "10.2.4",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "10.2.4",
   "a": "sailpoint",
   "cov": "partial",
   "role": "contrib"
  },
  {
   "f": "10.3.1",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "10.3.1",
   "a": "bhr",
   "cov": "partial",
   "role": "contrib"
  },
  {
   "f": "10.3.2",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "10.3.2",
   "a": "manual",
   "cov": "workaround",
   "role": "contrib"
  },
  {
   "f": "10.3.3",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "10.4.1",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "10.4.1",
   "a": "jaggaer",
   "cov": "partial",
   "role": "contrib"
  },
  {
   "f": "10.4.2",
   "a": "manual",
   "cov": "workaround",
   "role": "sor"
  },
  {
   "f": "10.4.2",
   "a": "bfin",
   "cov": "full",
   "role": "contrib"
  },
  {
   "f": "10.4.3",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "10.4.3",
   "a": "bfin",
   "cov": "full",
   "role": "read"
  },
  {
   "f": "10.5.1",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "10.5.1",
   "a": "banner",
   "cov": "partial",
   "role": "contrib"
  },
  {
   "f": "10.5.2",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "10.5.2",
   "a": "canvas",
   "cov": "partial",
   "role": "contrib"
  },
  {
   "f": "10.5.3",
   "a": "manual",
   "cov": "workaround",
   "role": "sor"
  },
  {
   "f": "10.6.1",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "10.6.2",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "10.6.3",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "10.6.4",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "11.1.1",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "11.1.2",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "11.1.3",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "11.1.4",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "11.1.5",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "11.1.5",
   "a": "dwh",
   "cov": "full",
   "role": "contrib"
  },
  {
   "f": "11.1.6",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "11.1.7",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "11.1.8",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "11.1.9",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "12.1.1",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "12.1.2",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "12.1.3",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "12.1.4",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "12.1.5",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "12.1.6",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "12.1.7",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "12.1.8",
   "a": "servicenow",
   "cov": "planned",
   "role": "sor"
  },
  {
   "f": "12.1.9",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "12.1.10",
   "a": "servicenow",
   "cov": "planned",
   "role": "sor"
  },
  {
   "f": "12.2.1",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "12.2.2",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "12.2.3",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "12.2.4",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "12.2.5",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "12.2.6",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "12.2.6",
   "a": "dwh",
   "cov": "partial",
   "role": "contrib"
  },
  {
   "f": "12.2.7",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "12.2.8",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "13.1.1",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "13.1.2",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "13.1.3",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "13.1.4",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "13.1.5",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "13.1.6",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "13.1.6",
   "a": "dept",
   "cov": "workaround",
   "role": "contrib"
  },
  {
   "f": "13.1.7",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "13.1.8",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "13.1.9",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "13.1.10",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "13.1.11",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "13.1.12",
   "a": "servicenow",
   "cov": "planned",
   "role": "sor"
  },
  {
   "f": "13.1.13",
   "a": "servicenow",
   "cov": "planned",
   "role": "sor"
  },
  {
   "f": "13.2.1",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "13.2.2",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "13.2.3",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "13.2.4",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "13.2.5",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "13.2.5",
   "a": "m365",
   "cov": "full",
   "role": "contrib"
  },
  {
   "f": "13.2.6",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "13.2.7",
   "a": "manual",
   "cov": "workaround",
   "role": "sor"
  },
  {
   "f": "14.1.1",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "14.1.2",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "14.1.3",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "14.1.4",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "14.1.5",
   "a": "servicenow",
   "cov": "planned",
   "role": "sor"
  },
  {
   "f": "14.1.6",
   "a": "servicenow",
   "cov": "planned",
   "role": "sor"
  },
  {
   "f": "14.1.6",
   "a": "m365",
   "cov": "planned",
   "role": "contrib"
  },
  {
   "f": "15.1.1",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "15.1.2",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "15.1.3",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "15.1.4",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "15.1.5",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "15.1.6",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "15.1.7",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "15.1.8",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "15.1.9",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "15.1.10",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "15.1.11",
   "a": "servicenow",
   "cov": "planned",
   "role": "sor"
  },
  {
   "f": "15.1.12",
   "a": "servicenow",
   "cov": "planned",
   "role": "sor"
  },
  {
   "f": "15.1.13",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "16.1.1",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "16.1.2",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "16.1.3",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "16.1.4",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "16.1.5",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "16.1.5",
   "a": "dwh",
   "cov": "partial",
   "role": "contrib"
  },
  {
   "f": "16.1.6",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "16.1.7",
   "a": "dwh",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "16.1.7",
   "a": "servicenow",
   "cov": "full",
   "role": "contrib"
  },
  {
   "f": "16.1.8",
   "a": "manual",
   "cov": "workaround",
   "role": "sor"
  },
  {
   "f": "17.1.1",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "17.1.1",
   "a": "okta",
   "cov": "full",
   "role": "contrib"
  },
  {
   "f": "17.1.2",
   "a": "okta",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "17.1.2",
   "a": "servicenow",
   "cov": "full",
   "role": "read"
  },
  {
   "f": "17.1.3",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "17.1.3",
   "a": "okta",
   "cov": "partial",
   "role": "contrib"
  },
  {
   "f": "17.2.1",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "17.2.1",
   "a": "okta",
   "cov": "full",
   "role": "contrib"
  },
  {
   "f": "17.2.2",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "17.2.2",
   "a": "okta",
   "cov": "full",
   "role": "contrib"
  },
  {
   "f": "17.2.3",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "17.2.3",
   "a": "bfin",
   "cov": "partial",
   "role": "contrib"
  },
  {
   "f": "17.2.4",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "17.2.4",
   "a": "archibus",
   "cov": "partial",
   "role": "contrib"
  },
  {
   "f": "17.2.5",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "17.2.6",
   "a": "manual",
   "cov": "workaround",
   "role": "sor"
  },
  {
   "f": "17.2.7",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "17.2.7",
   "a": "okta",
   "cov": "full",
   "role": "contrib"
  },
  {
   "f": "17.2.8",
   "a": "manual",
   "cov": "workaround",
   "role": "sor"
  },
  {
   "f": "18.1.1",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "18.1.2",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "18.1.3",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "18.1.4",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "18.1.5",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "18.1.6",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "18.1.6",
   "a": "splunk",
   "cov": "full",
   "role": "contrib"
  },
  {
   "f": "18.1.7",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "18.1.8",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "18.1.9",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "18.1.10",
   "a": "servicenow",
   "cov": "planned",
   "role": "sor"
  },
  {
   "f": "18.1.11",
   "a": "servicenow",
   "cov": "planned",
   "role": "sor"
  },
  {
   "f": "18.1.12",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "18.1.13",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "18.1.13",
   "a": "splunk",
   "cov": "full",
   "role": "contrib"
  },
  {
   "f": "19.1.1",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "19.1.2",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "19.1.3",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "19.1.4",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "19.1.5",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "19.1.6",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "19.1.7",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "19.1.8",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "19.1.9",
   "a": "manual",
   "cov": "workaround",
   "role": "sor"
  },
  {
   "f": "19.2.1",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "19.2.2",
   "a": "servicenow",
   "cov": "full",
   "role": "sor"
  },
  {
   "f": "19.2.3",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  },
  {
   "f": "19.2.4",
   "a": "servicenow",
   "cov": "partial",
   "role": "sor"
  }
 ],
 "notApplicable": []
}