{
 "note": "Site-wide service catalog for the fictional Example State University. Student support services live in student-services.json and are merged in by the pages that use this layer. Units match org-units.json; apps match the ecosystem IDs.",
 "audiences": [
  "student",
  "faculty",
  "staff",
  "researcher"
 ],
 "include": "student-services.json",
 "services": [
  {
   "id": "v01",
   "name": "Course scheduling requests",
   "unit": "sched",
   "herm": "BC027",
   "who": [
    "faculty",
    "staff"
   ],
   "apps": [
    "coursedog"
   ],
   "channel": "online",
   "desc": "Departments request sections, times and rooms for the coming term."
  },
  {
   "id": "v02",
   "name": "Room and event booking",
   "unit": "sched",
   "herm": "BC227",
   "who": [
    "faculty",
    "staff",
    "student"
   ],
   "apps": [
    "25live"
   ],
   "channel": "online",
   "desc": "Book classrooms and event space outside the class schedule."
  },
  {
   "id": "v03",
   "name": "Curriculum proposal review",
   "unit": "provost",
   "herm": "BC003",
   "who": [
    "faculty"
   ],
   "apps": [
    "coursedog"
   ],
   "channel": "online",
   "desc": "New and changed courses and programs move through committee review."
  },
  {
   "id": "v04",
   "name": "Program review and accreditation support",
   "unit": "provost",
   "herm": "BC007",
   "who": [
    "faculty",
    "staff"
   ],
   "apps": [],
   "channel": "consultation",
   "desc": "Self-studies, assessment reports and accreditor evidence."
  },
  {
   "id": "v05",
   "name": "Course site setup and LMS help",
   "unit": "ctl",
   "herm": "BC024",
   "who": [
    "faculty"
   ],
   "apps": [
    "canvas"
   ],
   "channel": "online",
   "desc": "Course shells, enrollments, integrations and how-to help."
  },
  {
   "id": "v06",
   "name": "Teaching consultations",
   "unit": "ctl",
   "herm": "BC026",
   "who": [
    "faculty"
   ],
   "apps": [],
   "channel": "appointment",
   "desc": "One-to-one help with course design, active learning and assessment."
  },
  {
   "id": "v07",
   "name": "Accessible course materials",
   "unit": "ctl",
   "herm": "BC025",
   "who": [
    "faculty"
   ],
   "apps": [
    "ally",
    "kaltura"
   ],
   "channel": "online",
   "desc": "Accessibility checks, captioning and alternative formats."
  },
  {
   "id": "v08",
   "name": "Exams and academic integrity tools",
   "unit": "ctl",
   "herm": "BC029",
   "who": [
    "faculty",
    "student"
   ],
   "apps": [
    "gradescope",
    "turnitin",
    "honorlock"
   ],
   "channel": "online",
   "desc": "Online grading, similarity checking and proctoring."
  },
  {
   "id": "v09",
   "name": "Faculty hiring and review",
   "unit": "facaff",
   "herm": "BC175",
   "who": [
    "faculty",
    "staff"
   ],
   "apps": [
    "interfolio"
   ],
   "channel": "online",
   "desc": "Faculty searches, promotion and tenure dossiers."
  },
  {
   "id": "v10",
   "name": "Faculty activity reporting",
   "unit": "facaff",
   "herm": "BC181",
   "who": [
    "faculty"
   ],
   "apps": [
    "watermark"
   ],
   "channel": "online",
   "desc": "Annual activity reports and CV data for review and accreditation."
  },
  {
   "id": "v11",
   "name": "Course reserves",
   "unit": "lib",
   "herm": "BC134",
   "who": [
    "faculty",
    "student"
   ],
   "apps": [
    "leganto"
   ],
   "channel": "online",
   "desc": "Reading lists and reserve materials linked to course sites."
  },
  {
   "id": "v12",
   "name": "Research data management consultations",
   "unit": "lib",
   "herm": "BC077",
   "who": [
    "researcher"
   ],
   "apps": [],
   "channel": "appointment",
   "desc": "Data management plans, repositories and sharing requirements."
  },
  {
   "id": "v13",
   "name": "Admissions application",
   "unit": "admissions",
   "herm": "BC015",
   "who": [
    "student"
   ],
   "apps": [
    "slate"
   ],
   "channel": "online",
   "desc": "Apply, upload documents and track application status."
  },
  {
   "id": "v14",
   "name": "Find funding",
   "unit": "osp",
   "herm": "BC066",
   "who": [
    "researcher",
    "faculty"
   ],
   "apps": [
    "pivot"
   ],
   "channel": "online",
   "desc": "Funding searches and alerts matched to research interests."
  },
  {
   "id": "v15",
   "name": "Proposal development and submission",
   "unit": "osp",
   "herm": "BC072",
   "who": [
    "researcher"
   ],
   "apps": [
    "kuali"
   ],
   "channel": "online",
   "desc": "Budget help, internal routing and submission to sponsors."
  },
  {
   "id": "v16",
   "name": "Award setup and post-award support",
   "unit": "osp",
   "herm": "BC215",
   "who": [
    "researcher"
   ],
   "apps": [
    "kuali",
    "bfin"
   ],
   "channel": "online",
   "desc": "Award accounts, subawards, reporting and closeout."
  },
  {
   "id": "v17",
   "name": "Effort certification",
   "unit": "osp",
   "herm": "BC073",
   "who": [
    "researcher",
    "faculty"
   ],
   "apps": [
    "ecrt"
   ],
   "channel": "online",
   "desc": "Certify effort on sponsored projects each period."
  },
  {
   "id": "v18",
   "name": "Human subjects (IRB) review",
   "unit": "rcomp",
   "herm": "BC094",
   "who": [
    "researcher",
    "student"
   ],
   "apps": [
    "cirb",
    "citi"
   ],
   "channel": "online",
   "desc": "Protocol submission, review and training."
  },
  {
   "id": "v19",
   "name": "Animal research (IACUC) review",
   "unit": "rcomp",
   "herm": "BC094",
   "who": [
    "researcher"
   ],
   "apps": [
    "ciacuc"
   ],
   "channel": "online",
   "desc": "Protocol review and continuing oversight."
  },
  {
   "id": "v20",
   "name": "Export control and research security",
   "unit": "rcomp",
   "herm": "BC212",
   "who": [
    "researcher"
   ],
   "apps": [
    "vc",
    "rsec"
   ],
   "channel": "consultation",
   "desc": "Screening, foreign-collaboration review and travel guidance."
  },
  {
   "id": "v21",
   "name": "Lab safety",
   "unit": "rcomp",
   "herm": "BC180",
   "who": [
    "researcher",
    "staff"
   ],
   "apps": [
    "scishield"
   ],
   "channel": "online",
   "desc": "Lab registration, inspections and chemical inventory."
  },
  {
   "id": "v22",
   "name": "Clinical trial management",
   "unit": "clinical",
   "herm": "BC069",
   "who": [
    "researcher"
   ],
   "apps": [
    "oncore"
   ],
   "channel": "online",
   "desc": "Study setup, participant tracking and billing compliance."
  },
  {
   "id": "v23",
   "name": "Job posting and hiring",
   "unit": "hrops",
   "herm": "BC175",
   "who": [
    "staff"
   ],
   "apps": [
    "peopleadmin"
   ],
   "channel": "online",
   "desc": "Post positions, review applicants and make offers."
  },
  {
   "id": "v24",
   "name": "New employee onboarding",
   "unit": "hrops",
   "herm": "BC183",
   "who": [
    "staff",
    "faculty"
   ],
   "apps": [
    "i9",
    "servicenow"
   ],
   "channel": "online",
   "desc": "Paperwork, I-9 verification and first-day setup."
  },
  {
   "id": "v25",
   "name": "HR questions and cases",
   "unit": "hrops",
   "herm": "BC183",
   "who": [
    "staff",
    "faculty"
   ],
   "apps": [
    "servicenow"
   ],
   "channel": "online",
   "desc": "One place to ask HR, with tracked status."
  },
  {
   "id": "v26",
   "name": "Benefits enrollment",
   "unit": "payroll",
   "herm": "BC176",
   "who": [
    "staff",
    "faculty"
   ],
   "apps": [
    "benefits",
    "tiaa"
   ],
   "channel": "online",
   "desc": "Enroll, change and review benefits and retirement plans."
  },
  {
   "id": "v27",
   "name": "Time and pay",
   "unit": "payroll",
   "herm": "BC214",
   "who": [
    "staff",
    "student"
   ],
   "apps": [
    "ukg",
    "bhr"
   ],
   "channel": "online",
   "desc": "Timesheets, leave balances and pay statements."
  },
  {
   "id": "v28",
   "name": "Required training",
   "unit": "talent",
   "herm": "BC182",
   "who": [
    "staff",
    "faculty"
   ],
   "apps": [
    "vector"
   ],
   "channel": "online",
   "desc": "Compliance and professional development courses."
  },
  {
   "id": "v29",
   "name": "Purchase requests",
   "unit": "procure",
   "herm": "BC193",
   "who": [
    "staff",
    "faculty",
    "researcher"
   ],
   "apps": [
    "jaggaer"
   ],
   "channel": "online",
   "desc": "Buy goods and services from catalogs or new requisitions."
  },
  {
   "id": "v30",
   "name": "New supplier setup",
   "unit": "procure",
   "herm": "BC193",
   "who": [
    "staff"
   ],
   "apps": [
    "paymentworks"
   ],
   "channel": "online",
   "desc": "Onboard and verify suppliers before payment."
  },
  {
   "id": "v31",
   "name": "Travel and expense",
   "unit": "controller",
   "herm": "BC195",
   "who": [
    "staff",
    "faculty",
    "researcher"
   ],
   "apps": [
    "concur"
   ],
   "channel": "online",
   "desc": "Trip approval, booking and expense reports."
  },
  {
   "id": "v32",
   "name": "Budget planning",
   "unit": "budget",
   "herm": "BC190",
   "who": [
    "staff"
   ],
   "apps": [
    "adaptive"
   ],
   "channel": "online",
   "desc": "Annual budget build and forecasts by unit."
  },
  {
   "id": "v33",
   "name": "Maintenance and space requests",
   "unit": "facilities",
   "herm": "BC126",
   "who": [
    "staff",
    "faculty",
    "student"
   ],
   "apps": [
    "archibus"
   ],
   "channel": "online",
   "desc": "Repairs, moves and space changes."
  },
  {
   "id": "v34",
   "name": "Accounts and access",
   "unit": "iam",
   "herm": "BC139",
   "who": [
    "student",
    "faculty",
    "staff",
    "researcher"
   ],
   "apps": [
    "okta"
   ],
   "channel": "online",
   "desc": "Sign-in, multifactor and role-based access."
  },
  {
   "id": "v35",
   "name": "Form and process automation",
   "unit": "process",
   "herm": "BC216",
   "who": [
    "staff",
    "faculty"
   ],
   "apps": [
    "etrieve"
   ],
   "channel": "consultation",
   "desc": "Process tune-ups first, then the lightest tier of automation that fits."
  },
  {
   "id": "v36",
   "name": "Reports and dashboards",
   "unit": "ir",
   "herm": "BC211",
   "who": [
    "staff",
    "faculty"
   ],
   "apps": [
    "tableau",
    "powerbi"
   ],
   "channel": "online",
   "desc": "Official numbers and self-service dashboards."
  },
  {
   "id": "v37",
   "name": "Data access requests",
   "unit": "datagov",
   "herm": "BC136",
   "who": [
    "staff",
    "faculty",
    "researcher"
   ],
   "apps": [
    "collibra"
   ],
   "channel": "online",
   "desc": "Find data definitions and request access to governed data."
  },
  {
   "id": "v38",
   "name": "Student app help",
   "unit": "digital",
   "herm": "BC217",
   "who": [
    "student"
   ],
   "apps": [
    "go"
   ],
   "channel": "online",
   "desc": "Help with the student app and its features."
  },
  {
   "id": "v39",
   "name": "Alumni records and giving",
   "unit": "advsvc",
   "herm": "BC037",
   "who": [
    "staff"
   ],
   "apps": [
    "re"
   ],
   "channel": "online",
   "desc": "Alumni contact records, gifts and acknowledgements."
  },
  {
   "id": "v40",
   "name": "Policy questions",
   "unit": "risk",
   "herm": "BC164",
   "who": [
    "staff",
    "faculty"
   ],
   "apps": [],
   "channel": "online",
   "desc": "Find policies and ask who owns them."
  }
 ]
}