{
"note":"Illustrative student services for the fictional Example State University. Each service belongs to an org unit, delivers HERM capabilities and advising functions, and runs on applications from the sample ecosystems. Lens and stage IDs match journeys.json.",
"orgs":{
 "adv":{"name":"Academic Advising Center","div":"Academic Affairs","color":"#2563a8"},
 "dept":{"name":"Academic departments","div":"Academic Affairs","color":"#4b6fb5"},
 "orient":{"name":"Orientation & Transition","div":"Student Affairs","color":"#5872c9"},
 "tutor":{"name":"Learning Center","div":"Academic Affairs","color":"#0f766e"},
 "lib":{"name":"Library","div":"Academic Affairs","color":"#3f8f5a"},
 "trio":{"name":"TRIO & First-Gen Programs","div":"Student Affairs","color":"#7c4dbd"},
 "caps":{"name":"Counseling & Psychological Services","div":"Student Affairs","color":"#a0659e"},
 "health":{"name":"Student Health","div":"Student Affairs","color":"#be185d"},
 "drc":{"name":"Disability Resource Center","div":"Student Affairs","color":"#9d4b73"},
 "fa":{"name":"Financial Aid","div":"Enrollment Management","color":"#a8650f"},
 "bursar":{"name":"Student Accounts","div":"Finance","color":"#b7791f"},
 "reg":{"name":"Registrar","div":"Enrollment Management","color":"#8a5a3c"},
 "basic":{"name":"Basic Needs Hub","div":"Student Affairs","color":"#d0582a"},
 "dos":{"name":"Dean of Students","div":"Student Affairs","color":"#c0392b"},
 "reslife":{"name":"Residence Life","div":"Student Affairs","color":"#4b7f99"},
 "intl":{"name":"International Student Services","div":"Global Affairs","color":"#1f86b8"},
 "vet":{"name":"Veterans Resource Center","div":"Student Affairs","color":"#3b4a5e"},
 "multi":{"name":"Multicultural & LGBTQ+ Center","div":"Student Affairs","color":"#6d5bd0"},
 "child":{"name":"Child Development Center","div":"Human Resources","color":"#9a7b2f"},
 "career":{"name":"Career Center","div":"Student Affairs","color":"#26264f"},
 "athletics":{"name":"Athletics Academic Support","div":"Athletics","color":"#55555f"},
 "online":{"name":"Online & Extended Learning","div":"Academic Affairs","color":"#2c7a8c"},
 "it":{"name":"IT Service Desk","div":"Information Technology","color":"#5f5f6b"}
},
"scope":["BC046","BC052","BC028","BC055","BC133","BC180","BC118","BC248","BC010","BC246","BC115","BC049","BC226","BC166","BC044","BC019","BC204","BC037"],
"serviceFields":["id","name","org","herm","need","stages","lenses","access","hours","systems","fn","records","desc"],
"services":[
 ["s01","First-year advising","adv","BC046","advising","enrol,learn,progress","","appointment,online","business","Navigate360,Degree Works","adv:3.2 adv:6.2 adv:4.1","student notes","Assigned professional advisor for every first-year student until they declare a major."],
 ["s02","Major advising","dept","BC046","advising","progress,complete","","appointment","business","Degree Works,Spreadsheets & email","adv:3.1 adv:4.1","student notes","Faculty advisors in each department once a student declares."],
 ["s03","Transfer advising","adv","BC046","advising","apply,enrol,progress","transfer","appointment,online","business","Navigate360,TransferTrack","adv:3.1 adv:3.2","student notes","Advisors who review transfer credit against the major before the student enrolls."],
 ["s04","Evening and virtual advising","adv","BC046","advising","enrol,learn,progress","working,parent,online,returning,parttime","online,appointment","extended","Navigate360","adv:6.1 adv:6.2","student notes","Video and phone appointments until 8 pm and on Saturdays."],
 ["s05","Early alert and outreach","adv","BC052","early-alert","learn,progress","","auto","business","Navigate360,Canvas","adv:8.1 adv:8.2 adv:7.1","alerts","Faculty raise concerns in weeks 3 to 6; advisors reach out within two business days."],
 ["s06","Success coaching","trio","BC052","coaching","enrol,learn,progress","firstgen,lowincome","appointment","business","Spreadsheets & email","adv:5.1 adv:5.2","student notes","Weekly coaching for TRIO-eligible students, tracked in a program spreadsheet."],
 ["s07","Summer bridge","trio","BC052","transition","enrol","firstgen,lowincome","cohort","business","Spreadsheets & email","adv:5.1","","A five-week summer start with a cohort, a peer mentor and early advising."],
 ["s08","Drop-in tutoring","tutor","BC052","tutoring","learn","","walk-in","business","TutorTrac","adv:6.3","visits","Walk-in help for gateway math, science and writing courses."],
 ["s09","Online tutoring","tutor","BC052","tutoring","learn","online,working,parent,commuter","online","24/7","TutorTrac","adv:6.3","visits","Contracted online tutoring available around the clock."],
 ["s10","Athletics study hall","athletics","BC052","tutoring","learn,progress","athlete","appointment,walk-in","extended","Spreadsheets & email","adv:5.2","student notes","Required study hours and tutoring for student-athletes, tracked for eligibility."],
 ["s11","Department tutoring labs","dept","BC052","tutoring","learn","","walk-in","business","Spreadsheets & email","","","Math, chemistry and engineering labs staffed by graduate students."],
 ["s12","Writing Center","lib","BC133","writing","learn","","appointment,online","extended","Microsoft 365","adv:6.2","","One-to-one writing consultations, in person and online."],
 ["s13","Library research help","lib","BC133","library","learn,progress","","walk-in,online","extended","Microsoft 365","","","Research consultations, chat with a librarian and course reserves."],
 ["s14","Counseling appointments","caps","BC180","counseling","learn,progress","","appointment","business","Titanium Schedule","adv:6.2","clinical record","Short-term individual and group counseling."],
 ["s15","24/7 crisis line","caps","BC180","counseling","learn,progress","","online","24/7","","","","A contracted crisis line answered by licensed clinicians at any hour."],
 ["s16","Student health clinic","health","BC118","health","learn,progress","","appointment,walk-in","business","Titanium Schedule","","clinical record","Primary care, immunizations and prescriptions on campus."],
 ["s17","Academic accommodations","drc","BC052","accessibility","enrol,learn","disability","appointment,online","business","Accommodate","adv:9.2","accommodation file","Accommodation plans and faculty letters each term."],
 ["s18","Testing accommodations","drc","BC028","accessibility","learn","disability","appointment","business","Accommodate","adv:6.2","accommodation file","Extended time and reduced-distraction exam rooms."],
 ["s19","Financial aid counseling","fa","BC248","financial","apply,enrol,progress","","walk-in,appointment,online","business","Banner Financial Aid","","aid file","Help with the FAFSA, verification, award letters and appeals."],
 ["s20","Emergency grants","basic","BC248","emergency-funds","learn,progress","lowincome,insecure,foster,undocumented","online","business","Spreadsheets & email","adv:9.1","","Grants up to $1,000 for unexpected costs, decided within 48 hours."],
 ["s21","Emergency loans","bursar","BC246","emergency-funds","enrol,learn","lowincome","walk-in","business","TouchNet,Spreadsheets & email","","","Short-term loans against expected aid, repaid when the refund posts."],
 ["s22","Payment plans and hold help","bursar","BC246","financial","enrol,progress","lowincome,returning","online,walk-in","business","TouchNet,Banner Student","","","Installment plans and help clearing balances that block registration."],
 ["s23","Scholarships","fa","BC010","financial","apply,enrol,progress","","online","24/7","Banner Financial Aid","","aid file","One application for institutional and donor scholarships."],
 ["s24","Food pantry","basic","BC180","basic-needs","learn,progress","insecure,lowincome","walk-in","business","Spreadsheets & email","","","Free groceries and toiletries, no questions asked."],
 ["s25","Emergency housing","reslife","BC115","basic-needs","enrol,learn,progress","insecure,foster","referral","24/7","StarRez","adv:9.1","","Short-term rooms for students who lose housing, by referral."],
 ["s26","Public benefits enrollment help","basic","BC052","basic-needs","learn","insecure,lowincome,parent","appointment","business","Spreadsheets & email","adv:9.1","","Help applying for SNAP, WIC and Medicaid."],
 ["s27","Dean of Students case management","dos","BC052","case-management","learn,progress","","referral","business","Maxient","adv:9.2 adv:9.3","student notes","Case managers for students facing crises that cross several offices."],
 ["s28","CARE team","dos","BC049","case-management","learn,progress","","referral","business","Maxient","adv:9.3","student notes","A cross-office team that reviews students of concern each week."],
 ["s29","International student advising","intl","BC052","immigration","apply,enrol,progress,complete","international","appointment,walk-in","business","Sunapsis","","immigration record","Visa, I-20, full-time status and OPT or CPT advice."],
 ["s30","Veterans benefits certification","vet","BC248","benefits","enrol,progress","veteran","walk-in,online","business","Banner Student,Spreadsheets & email","","benefits file","The school certifying official reports enrollment to the VA each term."],
 ["s31","Veterans lounge and peer support","vet","BC052","community","learn,progress","veteran","walk-in","business","Spreadsheets & email","","student notes","A space, peer mentors and a counselor who visits weekly."],
 ["s32","First-gen community","trio","BC052","community","enrol,learn,progress","firstgen","walk-in","business","Spreadsheets & email","","","Events, a lounge and faculty who were first-gen themselves."],
 ["s33","LGBTQ+ resource center","multi","BC052","community","learn,progress","lgbtq","walk-in","business","","","","Community, chosen-name support and help reporting bias."],
 ["s34","Dreamer resource center","multi","BC052","community","apply,enrol,progress","undocumented","appointment","business","Spreadsheets & email","","","Trained staff, legal referrals and private scholarships."],
 ["s35","Foster youth champion","dos","BC052","community","enrol,progress","foster","appointment","business","Maxient","adv:9.3","student notes","A named staff member who coordinates support for former foster youth."],
 ["s36","Career coaching","career","BC055","career","progress,complete,alumni","","appointment,online","business","Handshake","adv:6.2","","Career exploration, resumes and interview practice."],
 ["s37","Jobs and internships","career","BC055","career","progress,complete,alumni","","online","24/7","Handshake","","","Job and internship postings, career fairs and on-campus jobs."],
 ["s38","Registrar help desk","reg","BC044","records","enrol,progress,complete","","walk-in,online","business","Banner Student","","","Registration problems, enrollment verification and graduation checks."],
 ["s39","New student orientation","orient","BC019","transition","enrol","","cohort","business","Navigate360","","","A two-day on-campus orientation for first-time students."],
 ["s40","Online transfer orientation","orient","BC019","transition","enrol","transfer,returning,online","online","24/7","Navigate360","","","A self-paced online orientation for transfer and returning students."],
 ["s41","Commuter lounge and transit pass","dos","BC052","community","learn","commuter","walk-in","extended","","","","Lounge, lockers, microwaves and a discounted transit pass."],
 ["s42","Campus childcare","child","BC052","basic-needs","enrol,learn","parent","appointment","business","","","","Priority childcare places for student-parents, on a sliding scale."],
 ["s43","IT service desk","it","BC204","tech","enrol,learn","","walk-in,online","24/7","Microsoft 365","","","Account, Wi-Fi and laptop help, with loaner laptops."],
 ["s44","Online student concierge","online","BC052","navigation","enrol,learn,progress","online,working","online","extended","Navigate360","adv:9.1","","One contact who routes online students to every other service."],
 ["s45","Transcripts and records","reg","BC037","records","complete,alumni","","online","24/7","Parchment","","","Official transcripts, diplomas and degree verification."],
 ["s46","Alumni career services","career","BC055","career","alumni","","online","business","Handshake","","","Career coaching for graduates up to five years out."],
 ["s47","Dissertation writing support","lib","BC133","writing","progress,complete","graduate","appointment","business","Microsoft 365","","","Writing retreats and format review for theses and dissertations."]
],
"referralFields":["from","to","method","completion","perTerm","note"],
"referrals":[
 ["dept","adv","system",81,620,"Early alerts raised in Navigate360 land in the advisor’s queue."],
 ["adv","tutor","system",72,410,"Navigate360 referral; the Learning Center sees it and logs the visit."],
 ["reslife","dos","system",90,95,"Residence Life files a Maxient report that opens a case."],
 ["caps","dos","warm",88,40,"Clinician walks the referral over at the weekly CARE meeting."],
 ["trio","fa","warm",86,140,"Coach books the aid appointment with the student in the room."],
 ["dos","caps","warm",84,60,"Case manager calls Counseling and confirms the first appointment."],
 ["dos","basic","warm",79,85,"Case manager introduces the student to the Basic Needs Hub."],
 ["vet","fa","phone",70,55,"Certifying official phones the aid office about payment timing."],
 ["athletics","tutor","email",60,120,"Athletics staff email the Learning Center a list each week."],
 ["bursar","fa","phone",58,130,"Student Accounts calls aid about holds the student disputes."],
 ["adv","fa","email",55,260,"Advisor emails aid; the student is not copied."],
 ["fa","basic","email",52,110,"Aid counselor emails the Hub; no record in either system."],
 ["dept","adv","email",50,150,"Faculty email an advisor directly instead of raising an alert."],
 ["adv","drc","tell",46,70,"Advisor tells the student to contact the Disability Resource Center."],
 ["career","adv","tell",44,60,"Career coach suggests the student see an advisor about a major change."],
 ["adv","basic","email",41,90,"Advisor emails the Hub about a student who mentions food or housing."],
 ["adv","caps","tell",38,180,"Student is given a phone number; nothing confirms they called."],
 ["intl","caps","tell",35,25,"Adviser suggests Counseling; cultural and language barriers go unaddressed."]
]
}