Higher Ed Enterprise Model: Case management, conduct and Title IX mapped to HERM v3.2.0Case management, conduct and Title IX functions (from the features offered by the major vendors), the HERM business capabilities they realise with their parent capabilities, and the Example State University sample applications (fictional) assigned to each function with coverage, role and feature count. Exported from hied-ea.netlify.app.Conduct functions and featuresCase management, conduct and Title IX: functions and features offered by the major vendors, mapped to HERM.This siteConduct 1.1 Report submissionReport capture and reporter communication. 8 features: Public incident reporting; Structured incident details; Staff-entered reports; Reporter attachment upload; Anonymous reporting; Accessible mobile reporting; Multilingual report submission; Managed telephone hotline8This siteConduct 1.2 Reporter follow-upReport capture and reporter communication. 4 features: Submission acknowledgment; Anonymous follow-up mailbox; Supplemental report information; Reporter-visible status4This siteConduct 2.1 Intake dispositionIntake assessment and routing. 5 features: Intake review queue; Case creation and identification; Intake disposition record; Duplicate report reconciliation; Urgency and safety screening5This siteConduct 2.2 Case assignment and referralIntake assessment and routing. 4 features: Responsible office and owner assignment; Rule-based intake routing; Restricted cross-office referral; Conflict-aware assignment4This siteConduct 3.1 Party and allegation managementCase parties and records. 6 features: Case party roster; Non-campus party records; Allegation and policy records; Case relationship links; Authorized prior-case view; Advisor participation record6This siteConduct 3.2 Evidence and case documentationCase parties and records. 7 features: Case notes and activity entries; Case document repository; Evidence provenance; Document version history; Redacted disclosure copies; Controlled evidence review; Evidence integrity verification7This siteConduct 4.1 Investigation executionInvestigation and interim actions. 7 features: Investigation plan; Interview documentation; Evidence request tracking; Incident chronology; Investigation report assembly; Party response tracking; AI-assisted evidence summarization7This siteConduct 4.2 Interim restriction managementInvestigation and interim actions. 4 features: Interim action record; Emergency removal assessment; Interim action review; Restriction implementation confirmation4This siteConduct 5.1 Resolution proceeding managementAdjudication, sanctions, and appeals. 6 features: Resolution pathway selection; Hearing scheduling and roster; Hearing packet preparation; Hearing participation and record; Informal resolution agreement; Restorative conference coordination6This siteConduct 5.2 Decision and sanction managementAdjudication, sanctions, and appeals. 5 features: Findings and outcome record; Sanction and remedy assignment; Sanction completion monitoring; Outcome notification record; Case closure and reopening5This siteConduct 5.3 Appeal managementAdjudication, sanctions, and appeals. 3 features: Appeal submission; Appeal review workflow; Appeal decision linkage3This siteConduct 6.1 Supportive measure managementSupportive measures and service coordination. 5 features: Support offer and preference record; Supportive measure plan; Contact restriction coordination; Support implementation tracking; Supportive measure review requests5This siteConduct 6.2 Referral and coordinated supportSupportive measures and service coordination. 4 features: Service referral tracking; Minimum-necessary support handoff; Behavioral intervention team coordination; Accommodation implementation detail4This siteConduct 7.1 Jurisdiction assessmentTitle IX and conduct jurisdiction. 5 features: Jurisdiction screening record; Applicable process determination; Complaint initiation record; Dismissal and transfer rationale; Concurrent process relationships5This siteConduct 7.2 Procedural compliance documentationTitle IX and conduct jurisdiction. 4 features: Case-specific policy version; Required notice checklist; Procedural exception record; Decision-maker qualification checks4This siteConduct 8.1 Clery incident assessmentClery-related compliance. 6 features: Campus security authority report capture; Clery offense classification; Clery geography assessment; Clery counting attributes; Clery duplicate reconciliation; Clery review approval6This siteConduct 8.2 Clery reporting and safety coordinationClery-related compliance. 3 features: Clery statistical extracts; Warning and notification assessment referral; Daily crime log handoff3This siteConduct 9.1 Case work coordinationWorkflow and collaboration. 5 features: Case stage tracking; Task assignment and checklists; Deadline reminders and escalation; Staff review and approval; Workload and coverage view5This siteConduct 9.2 Case communicationWorkflow and collaboration. 4 features: Case correspondence generation; Communication history; Secure party communications; Delivery and acknowledgment tracking4This siteConduct 10.1 Case reportingOperational reporting and analysis. 4 features: Authorized case search; Custom operational reports; Case aging and processing metrics; Outcome and sanction analysis4This siteConduct 10.2 Institutional pattern analysisOperational reporting and analysis. 4 features: Incident trend dashboards; Privacy-protected aggregate reporting; Equity and consistency review; AI-assisted pattern discovery4This siteConduct 11.1 Identity and enrollment exchangeAuthoritative-system integration. 4 features: SIS identity and enrollment feed; Party identity reconciliation; Source authority and snapshot control; SIS action request exchange4This siteConduct 11.2 Referral and external case exchangeAuthoritative-system integration. 7 features: HR identity and employee-case handoff; Advising and residence-life referral feeds; Clinical referral boundary; API and batch data exchange; Integration monitoring and reconciliation; Institutional analytics feed; Campus police and public safety referral7This siteConduct 12.1 Access and disclosure controlSecurity, privacy, and audit. 6 features: Single sign-on and multifactor authentication; Granular authorization; User lifecycle management; Encryption and protected transfer; Disclosure authorization record; Controlled vendor support access6This siteConduct 12.2 Audit and records governanceSecurity, privacy, and audit. 5 features: Comprehensive audit trail; Tamper-resistant audit export; Retention and defensible disposal; Legal hold; Records request production5This siteConduct 13.1 Institutional configurationConfiguration, operations, and exit. 7 features: Form and data-field configuration; Workflow and rule configuration; Policy and template administration; Configuration testing and change history; Accessibility administration; AI feature governance controls; Upgrade-safe configuration7This siteConduct 13.2 Service operation and portabilityConfiguration, operations, and exit. 6 features: Backup and recovery; Service health and support; Release and maintenance coordination; Historical case migration; Complete institutional data export; Exit assistance and deletion confirmation6This siteStudent Misconduct ManagementStudent Misconduct Management investigates and determines consequences for instances of student behaviour that breach the expectations of an institution.BC049HERM BRM v3.2.0Complaint & Compliment ManagementComplaint & Compliment Management receives and responds to unsolicited feedback related to the institution.BC166HERM BRM v3.2.0Communications ManagementCommunications Management delivers and responds to broadcast and conversational communications.BC220HERM BRM v3.2.0Health, Safety, & Wellbeing ManagementHealth, Safety, & Wellbeing Management identifies, manages, investigates, and monitors risks to the health, safety, and environment of all people engaged in institutional activities or located at institutional locations.BC180HERM BRM v3.2.0Enterprise Content ManagementEnterprise Content Management captures, stores, manages, and delivers content and documents that support an institution's key business processes.BC146HERM BRM v3.2.0Records ManagementRecords Management provides the systematic control and governance of an institution's records and associated information.BC145HERM BRM v3.2.0Investigation ManagementInvestigation Management manages investigations in respect of specified aspects of an institution's operations.BC167HERM BRM v3.2.0Dispute ResolutionDispute Resolution facilitates mediation, arbitration, and other processes to settle matters without litigation.BC251HERM BRM v3.2.0Student SupportStudent Support provides broad academic and personal support to students during their studies.BC052HERM BRM v3.2.0Special Consideration ManagementSpecial Consideration Management assesses and provides adjustments for students experiencing circumstances that require them.BC224HERM BRM v3.2.0Compliance ManagementCompliance Management ensures an institution operates within the bounds of prescribed rules and obligations.BC170HERM BRM v3.2.0Policy ManagementPolicy Management governs the development, establishment, amendment, and review of policies to ensure relevance, authority, and consistency with internal and external legislation, and defines the roles, responsibilities, and authorities in relation to the development, establishment, amendment, and review of policies.BC164HERM BRM v3.2.0Campus Security ManagementCampus Security Management provides and manages institution security services for safety and protection of people and assets.BC129HERM BRM v3.2.0Business Intelligence & ReportingBusiness Intelligence & Reporting collects, analyses, and transforms data and presents business information.BC211HERM BRM v3.2.0Quality ManagementQuality Management manages, monitors, maintains, and improves relevant internal standards an institution sets, and responds to external standards.BC165HERM BRM v3.2.0Advanced AnalyticsAdvanced Analytics produces insights and information assets using sophisticated analysis techniques on diverse data sets.BC144HERM BRM v3.2.0Data ManagementData Management plans, creates or acquires, stores, uses, archives, and disposes of data.BC143HERM BRM v3.2.0Human Resource SupportHuman Resource Support manages and advises on workforce casework.BC183HERM BRM v3.2.0Healthcare ManagementHealthcare Management provides eligible constituents of an institution with healthcare services such as a general medical practice and counselling services.BC118HERM BRM v3.2.0Identity & Access ManagementIdentity & Access Management manages information about people and things, instantiates and enforces organisational business rules and policy regarding entitlements to systems and services, and mediates access requests and identity verification.BC139HERM BRM v3.2.0Information Security ManagementInformation Security Management protects the confidentiality, integrity, and availability of information in an institution's care.BC138HERM BRM v3.2.0Information GovernanceInformation Governance defines the roles and responsibilities, decision rights and controls, and processes used to manage information assets.BC136HERM BRM v3.2.0Internal AuditInternal Audit manages and delivers the internal audit programme.BC163HERM BRM v3.2.0Litigation ManagementLitigation Management facilitates the institution's participation in court or tribunal proceedings.BC252HERM BRM v3.2.0Build, Acquisition, & ImplementationBuild, Acquisition, & Implementation provides the basis for introducing and integrating new or changed technology solutions and services.BC203HERM BRM v3.2.0Delivery, Service, & SupportDelivery, Service, & Support provides and supports an institution with the information and communication technology services it requires.BC204HERM BRM v3.2.0MaxientStudent conduct and academic misconduct cases.Third-partyMaxientMaintainExample State University (sample)SIS, Advising, Housing, ConductNAVEX EthicsPointThe anonymous hotline and web intake run by compliance; reports are re-keyed into Maxient.Third-partyNAVEXMaintainExample State University (sample)ConductSpreadsheets & emailOffice-held spreadsheets, shared mailboxes and paper forms filling gaps between systems.ManualVarious officesRetireExample State University (sample)SIS, Finance, HRM, Research admin, Student app, Instr. planning, Advising, Reporting, LMS, Library, Curriculum, Admissions CRM, Advancement, Housing, IAM, ConductMicrosoft 365Outlook calendars, Teams meetings and email.Third-partyMicrosoftMaintainExample State University (sample)Advising, Curriculum, ConductStarRezHousing applications, assignments and meal plans.Third-partyStarRezMaintainExample State University (sample)SIS, Student app, Housing, ConductBanner StudentThe core student system: the system of record for the learner, curriculum, registration, academic history and the student ledger.Vendor coreEllucianMaintainExample State University (sample)SIS, Student app, Instr. planning, Advising, LMS, Library, Curriculum, Admissions CRM, Advancement, Housing, IAM, ConductEAB Navigate360Student success analytics and persistence risk scores, shared with advising.Third-partyEABMaintainExample State University (sample)Reporting, LMS, ConductTitanium ScheduleCounseling center scheduling and clinical records, kept separate from advising.Third-partyTitanium SoftwareMaintainExample State University (sample)Advising, ConductMark43 RMSCampus police records: incident reports, the daily crime log and Clery source data.Third-partyMark43MaintainExample State University (sample)ConductInstitutional data warehouseHistorical enrollment and section data for forecasting and reports.HomegrownIn-houseMaintainExample State University (sample)Instr. planning, LMS, Library, Housing, ConductRave AlertTimely warnings and emergency notifications.Third-partyMotorola SolutionsMaintainExample State University (sample)ConductBanner HRThe system of record for faculty and staff patrons.Vendor moduleEllucianMaintainExample State University (sample)Library, ConductOktaSingle sign-on, multi-factor authentication and identity proofing.Third-partyOktaInvestExample State University (sample)SIS, Finance, HRM, Research admin, Student app, Instr. planning, Advising, Reporting, LMS, Library, Curriculum, Admissions CRM, Advancement, Housing, IAM, ConductInformation & Communication Technology ManagementInformation & Communication Technology Management plans, builds, and runs an institution's technology services and solutions.BC201HERM BRM v3.2.0Legal AffairsLegal Affairs manages and advises an institution on legal matters.BC155HERM BRM v3.2.0Governance, Risk, & ComplianceGovernance, Risk, & Compliance performs governance, risk management, and compliance activities.BC160HERM BRM v3.2.0Information ManagementInformation Management describes, organises, distributes, and governs information.BC135HERM BRM v3.2.0Auxiliary CapabilitiesAuxiliary Capabilities provide essential foundational support to an institution's core value chains and enabling business capabilities.BC114HERM BRM v3.2.0Human Resource ManagementHuman Resource Management encompasses strategic and operational activities related to the institution's workforce.BC171HERM BRM v3.2.0Facilities & Estate ManagementFacilities & Estate Management oversees and maintains an institution's physical estate, property, and facilities.BC125HERM BRM v3.2.0Student ManagementStudent Management administers the student life cycle and maintains core student records.BC044HERM BRM v3.2.0Engagement & Relationship ManagementEngagement & Relationship Management develops and sustains connections between an institution and its constituent individuals, stakeholders, and groups.BC238HERM BRM v3.2.0fullsystem of record6fullsystem of record2workaroundsystem of record1fullsystem of record2fullsystem of record1workaroundsystem of record1fullsystem of record5fullsystem of record3workaroundsystem of record1fullsystem of record6fullsystem of record6workaroundsystem of record2fullsystem of record5workaroundsystem of record1fullsystem of record4partialcontributes1partialcontributes1fullsystem of record5fullcontributes2workaroundsystem of record1fullsystem of record5partialcontributes1fullsystem of record3fullsystem of record5partialcontributes1workaroundcontributes1fullsystem of record3partialreads only1partialcontributes1workaroundsystem of record1partialsystem of record5partialsystem of record3workaroundsystem of record1partialsystem of record4partialcontributes4workaroundsystem of record2workaroundsystem of record1partialcontributes1partialsystem of record2fullcontributes1fullsystem of record5fullsystem of record4fullsystem of record4partialsystem of record2partialcontributes1workaroundsystem of record1fullsystem of record2partialsystem of record3workaroundcontributes1partialsystem of record1workaroundsystem of record3partialsystem of record2partialcontributes1partialcontributes1fullsystem of record1partialsystem of record1partialsystem of record1fullsystem of record2fullsystem of record4workaroundsystem of record1partialsystem of record4workaroundsystem of record1workaroundcontributes1fullsystem of record7fullsystem of record6HERM codeTypeVendorLifecycleEcosystemsCoverageRoleFeaturesSource