Higher Ed Enterprise Model: Dining mapped to HERM v3.2.0Dining and food services functions (from the features offered by the major vendors), the HERM business capabilities they realise with their parent capabilities, and the Example State University sample applications (fictional) assigned to each function with coverage, role and feature count. Exported from hied-ea.netlify.app.Dining functions and featuresDining and food services: functions and features offered by the major vendors, mapped to HERM.This siteDining 1.1 Define meal plansMeal Plan Management. 6 features: Meal plan definitions; Plan eligibility rules; Required plan minimums; Meal period and frequency limits; Guest meal allowances; Term and effective dates6This siteDining 1.2 Assign and change plansMeal Plan Management. 6 features: Meal plan assignment; Online plan selection; Plan changes and prorations; Plan cancellation and withdrawal; Plan change approvals; Bulk plan assignment6This siteDining 2.1 Manage accounts and balancesStored Value and Balances. 9 features: Multiple account types per patron; Real-time balance tracking; Online deposits; Auto-reload and low-balance alerts; Balance rollover and expiry; Refunds and adjustments; Tax-exempt and taxable tender rules; Departmental and sponsored accounts; Off-campus dining merchant administration9This siteDining 3.1 Maintain patronsPatron Management. 4 features: Patron records; Non-student patrons; Patron status and suspension; Dietary profile4This siteDining 4.1 Grant accessDining Hall Access. 10 features: Card swipe and tap entry; Mobile credential entry; Real-time access validation; Offline access mode; Guest and cash door sales; Photo verification at entry; Biometric entry; Headcount and occupancy tracking; Unattended dining entry; Authorized admission exceptions10This siteDining 5.1 Ring up salesPoint of Sale. 12 features: Menu-driven POS terminals; Mixed tender transactions; Meal equivalency; Card payment processing; Self-service kiosks; Discounts, promotions and loyalty; Cash drawer and shift reconciliation; Offline POS mode; Kitchen display and printer routing; Cashierless and computer-vision checkout; Order customization; Sale voids and returns12This siteDining 6.1 Order aheadMobile Ordering. 6 features: Mobile order and pay; Pickup time slots and throttling; Order status notifications; Pickup lockers; Campus delivery; Item availability control6This siteDining 7.1 Maintain recipesRecipe and Menu Management. 4 features: Recipe database; Recipe scaling; Recipe costing; Standard recipe library4This siteDining 7.2 Build menusRecipe and Menu Management. 5 features: Menu planning by location and period; Menu cycles; Menu publishing; Station and item labels; Digital menu boards5This siteDining 8.1 Publish nutrition and allergensNutrition and Allergens. 8 features: Nutrient analysis; Allergen identification; Dietary and lifestyle icons; Ingredient and nutrition data feeds; Online nutrition calculator; Allergen filtering for patrons; Allergen change control; Personalized meal recommendations8This siteDining 9.1 Plan productionForecasting and Production. 7 features: Demand forecasting; Production sheets; Production actuals and leftovers; Waste tracking; AI-assisted waste measurement; Central kitchen distribution; Predictive production optimization7This siteDining 10.1 Purchase and receivePurchasing and Dining Inventory. 4 features: Vendor and product catalog; Purchase orders to distributors; Receiving and invoice matching; Purchase export to ERP4This siteDining 10.2 Track inventoryPurchasing and Dining Inventory. 6 features: Storeroom inventory; Physical counts; Transfers and requisitions; Par levels and reorder suggestions; Retail item inventory; Theoretical and actual usage comparison6This siteDining 11.1 Manage safety and staffingFood Safety and Labor. 5 features: HACCP temperature logging; Wireless temperature sensors; Food recall tracking; Student staff scheduling; Labor reporting5This siteDining 12.1 Sell and deliver cateringCatering Management. 12 features: Online catering ordering; Event and booking management; Catering menus and packages; Proposals and contracts; Banquet event orders; Event staffing and equipment; Departmental chartstring billing; Deposits and invoices; Conference group meal plans; Event space system integration; Catering changes and guarantees; Catering production handoff12This siteDining 13.1 Self-serviceStudent Dining App and Portal. 8 features: Balance and transaction history; Menu and hours lookup; Lost card reporting; Parent and guest deposits; Live occupancy and wait times; Feedback and surveys; Single sign-on access; Accessible design8This siteDining 14.1 Report and analyzeReporting and Analytics. 8 features: Sales and transaction reports; Meal plan participation reports; Breakage and liability reports; Ad hoc report builder; Operational dashboards; Transaction exception reporting; Production and waste performance; Service fulfillment reporting8This siteDining 15.1 IntegrateCampus System Integration. 13 features: SIS identity and enrollment feed; Housing meal plan feed; ERP financial posting; HR feed for employee patrons; Campus card and credential system; Payment gateway integration; Open API and data exports; Dining status return feed; ERP posting acknowledgment and reconciliation; Catering billing interface; Partner POS and ordering integration; Integration validation and replay; Institutional analytics feed13This siteDining 16.1 Secure the systemSecurity and Compliance. 7 features: Role-based permissions; Multi-factor authentication; PCI DSS compliance; Audit trail; Encryption in transit and at rest; Security attestations; Sensitive action approval7This siteDining 17.1 Configure and operateConfiguration, Operations and Data Exit. 10 features: Location and device configuration; Rules and pricing configuration; Hosting options; Availability and disaster recovery; Hardware support and lifecycle; Full data export on exit; Test and release management; Monitoring and incident alerting; Migration and cutover reconciliation; Exit and deletion verification10This siteMembership ManagementMembership Management manages membership of constituents to an institution's services.BC124HERM BRM v3.2.0Student Liability ManagementStudent Liability Management administers the financial dimensions of a student's study.BC246HERM BRM v3.2.0Retail ManagementRetail Management enables the sale of goods and services through an institution's physical and online channels.BC123HERM BRM v3.2.0Accounts ReceivableAccounts Receivable manages the receipt of payments to an institution.BC188HERM BRM v3.2.0Tax ManagementTax Management administers the calculation, declaration, and fulfilment of an institution's tax obligations.BC191HERM BRM v3.2.0Health, Safety, & Wellbeing ManagementHealth, Safety, & Wellbeing Management identifies, manages, investigates, and monitors risks to the health, safety, and environment of all people engaged in institutional activities or located at institutional locations.BC180HERM BRM v3.2.0Identity & Access ManagementIdentity & Access Management manages information about people and things, instantiates and enforces organisational business rules and policy regarding entitlements to systems and services, and mediates access requests and identity verification.BC139HERM BRM v3.2.0Space Utilisation ManagementSpace Utilisation Management analyses, plans, and allocates the use of physical spaces by an institution.BC227HERM BRM v3.2.0Campaign ManagementCampaign Management prepares, launches, monitors, and reviews targeted promotional activities.BC109HERM BRM v3.2.0General AccountingGeneral Accounting manages the chart of accounts and general ledger for an institution.BC249HERM BRM v3.2.0Delivery & DistributionDelivery & Distribution oversees and facilitates the movement of mail and goods into, within, and out of the institution.BC254HERM BRM v3.2.0Price ModellingPrice Modelling models various product-pricing scenarios and their effect on demand and revenue.BC189HERM BRM v3.2.0Communications ManagementCommunications Management delivers and responds to broadcast and conversational communications.BC220HERM BRM v3.2.0Data ManagementData Management plans, creates or acquires, stores, uses, archives, and disposes of data.BC143HERM BRM v3.2.0Environmental Sustainability ManagementEnvironmental Sustainability Management measures and manages the direct consumption or production of utilities and resources across an institution's estate and the indirect consumption of resources attributable to an institution's business activities.BC221HERM BRM v3.2.0Advanced AnalyticsAdvanced Analytics produces insights and information assets using sophisticated analysis techniques on diverse data sets.BC144HERM BRM v3.2.0ProcurementProcurement identifies and sources goods and services an institution acquires.BC193HERM BRM v3.2.0Accounts PayableAccounts Payable manages the payment of current debts and liabilities of an institution.BC187HERM BRM v3.2.0Workforce Resource ManagementWorkforce Resource Management allocates work amongst the staff and other members of an institution.BC178HERM BRM v3.2.0Business Intelligence & ReportingBusiness Intelligence & Reporting collects, analyses, and transforms data and presents business information.BC211HERM BRM v3.2.0Event ManagementEvent Management is the development and execution of events such as ceremonies and conferences.BC110HERM BRM v3.2.0Contract ManagementContract Management manages the development, negotiation, execution, and review of institution contracts.BC156HERM BRM v3.2.0Venue ManagementVenue Management includes activities related to the operations of facilities such as performance theatres, reception halls, sports arenas, and conference centres, for the purposes of transient or short-term events.BC122HERM BRM v3.2.0Customer Experience ManagementCustomer Experience Management is the practice of designing, tracking, and reacting to interactions between customers and an institution.BC217HERM BRM v3.2.0Housing & Accommodation ManagementHousing & Accommodation Management arranges and manages the provision of accommodation to an institution's students, staff, and visitors.BC115HERM BRM v3.2.0Build, Acquisition, & ImplementationBuild, Acquisition, & Implementation provides the basis for introducing and integrating new or changed technology solutions and services.BC203HERM BRM v3.2.0Information GovernanceInformation Governance defines the roles and responsibilities, decision rights and controls, and processes used to manage information assets.BC136HERM BRM v3.2.0Information Security ManagementInformation Security Management protects the confidentiality, integrity, and availability of information in an institution's care.BC138HERM BRM v3.2.0Delivery, Service, & SupportDelivery, Service, & Support provides and supports an institution with the information and communication technology services it requires.BC204HERM BRM v3.2.0Records ManagementRecords Management provides the systematic control and governance of an institution's records and associated information.BC145HERM BRM v3.2.0Auxiliary CapabilitiesAuxiliary Capabilities provide essential foundational support to an institution's core value chains and enabling business capabilities.BC114HERM BRM v3.2.0Student ManagementStudent Management administers the student life cycle and maintains core student records.BC044HERM BRM v3.2.0Financial ManagementFinancial Management oversees, plans and controls all aspects of an institution's finances.BC184HERM BRM v3.2.0Information ManagementInformation Management describes, organises, distributes, and governs information.BC135HERM BRM v3.2.0Facilities & Estate ManagementFacilities & Estate Management oversees and maintains an institution's physical estate, property, and facilities.BC125HERM BRM v3.2.0Marketing ManagementMarketing Management identifies target markets and designs and oversees the execution of activities that promote an institution's products and services.BC107HERM BRM v3.2.0Engagement & Relationship ManagementEngagement & Relationship Management develops and sustains connections between an institution and its constituent individuals, stakeholders, and groups.BC238HERM BRM v3.2.0Human Resource ManagementHuman Resource Management encompasses strategic and operational activities related to the institution's workforce.BC171HERM BRM v3.2.0Legal AffairsLegal Affairs manages and advises an institution on legal matters.BC155HERM BRM v3.2.0Business Capability ManagementBusiness Capability Management designs, configures, and lifecycle-manages an institution's business capabilities.BC206HERM BRM v3.2.0Information & Communication Technology ManagementInformation & Communication Technology Management plans, builds, and runs an institution's technology services and solutions.BC201HERM BRM v3.2.0CBORD CS GoldThe dining platform: meal plans, dining dollars, card and mobile door access, point of sale, patron records and dining reports.Vendor coreCBORDMaintainExample State University (sample)DiningCBORD Foodservice SuiteRecipes, menus, nutrition and allergen data, production planning and dining storeroom inventory.Vendor moduleCBORDMaintainExample State University (sample)DiningCBORD NetNutritionPublic menus with nutrition facts, allergen filters and a nutrition calculator for patrons.Vendor add-onCBORDMaintainExample State University (sample)DiningCBORD GETPatron app and web portal: balances, deposits, mobile ID, lost card and menus.Vendor add-onCBORDInvestExample State University (sample)DiningGrubhub CampusMobile order-ahead, pickup scheduling and campus delivery, charging dining plans through CS Gold.Third-partyGrubhubInvestExample State University (sample)DiningBanner StudentRecord of student identity and enrollment; feeds dining eligibility.Vendor moduleEllucianMaintainExample State University (sample)DiningStarRezHousing contracts, where residents elect the meal plan that dining then activates.Third-partyStarRezMaintainExample State University (sample)DiningBanner FinanceERP general ledger and receivables; posts meal plan charges, catering billing and dining revenue.Vendor moduleEllucianMaintainExample State University (sample)DiningBanner HREmployee records used to set up faculty and staff dining patrons and payroll-deduct plans.Vendor moduleEllucianMaintainExample State University (sample)DiningOktaSingle sign-on and multifactor for patrons and dining staff.Third-partyOktaInvestExample State University (sample)DiningTouchNetPayment gateway for online deposits, parent deposits and card payments.Third-partyTouchNetMaintainExample State University (sample)DiningJaggaer eProcurementUniversity procurement; dining purchases are re-keyed here for approval and payment.Third-partyJaggaerMaintainExample State University (sample)DiningSysco ShopPrime distributor ordering portal and product data for dining purchasing.Third-partySyscoMaintainExample State University (sample)Dining25LiveEvent space scheduling; catering orders reference the booked room and time.Third-partyCollegeNETMaintainExample State University (sample)DiningCaterTraxOnline catering ordering, menus and event orders for departments and student groups.Third-partyCaterTraxTolerateExample State University (sample)DiningLeanpathFood waste tracking with connected scales and cameras.Third-partyLeanpathInvestExample State University (sample)DiningComplianceMateHACCP checklists and wireless temperature sensors for kitchens and coolers.Third-partyComplianceMateMaintainExample State University (sample)DiningWhen I WorkStudent staff scheduling and shift swaps for dining locations.Third-partyWhen I WorkTolerateExample State University (sample)DiningQualtricsPatron satisfaction surveys and comment cards.Third-partyQualtricsMaintainExample State University (sample)DiningStudent data warehouseInstitutional reporting; receives dining participation and sales extracts.HomegrownIn-houseInvestExample State University (sample)DiningSpreadsheets & emailShared spreadsheets, paper logs and email used where no system covers the work.ManualVarious officesRetireExample State University (sample)Diningfullsystem of record6fullcontributes1fullsystem of record4fullsystem of record2partialcontributes1fullcontributes1workaroundsystem of record2fullsystem of record6fullsystem of record2fullcontributes1fullcontributes1workaroundsystem of record1fullsystem of record3fullcontributes1fullcontributes2workaroundsystem of record1fullsystem of record10fullcontributes1fullsystem of record12fullcontributes1fullcontributes1fullsystem of record6fullsystem of record4fullsystem of record5fullsystem of record4fullsystem of record4fullcontributes1partialcontributes1workaroundsystem of record1fullsystem of record5fullsystem of record2fullsystem of record2fullsystem of record2workaroundsystem of record2partialcontributes1fullsystem of record4partialsystem of record1workaroundsystem of record1fullsystem of record2workaroundsystem of record2fullsystem of record2fullsystem of record7workaroundsystem of record4fullcontributes1partialsystem of record1fullcontributes1partialsystem of record1fullsystem of record7fullcontributes1fullcontributes1fullsystem of record1fullsystem of record1fullsystem of record2fullsystem of record3workaroundsystem of record2partialsystem of record1fullsystem of record1fullsystem of record10fullcontributes1fullcontributes1fullcontributes2fullcontributes1fullcontributes1workaroundsystem of record2partialsystem of record1fullsystem of record1fullsystem of record1fullsystem of record6fullsystem of record1fullsystem of record9workaroundsystem of record1HERM codeTypeVendorLifecycleEcosystemsCoverageRoleFeaturesSource