Higher Ed Enterprise Model: Disability resources mapped to HERM v3.2.0Disability resources and accommodation management functions (from the features offered by the major vendors), the HERM business capabilities they realise with their parent capabilities, and the Example State University sample applications (fictional) assigned to each function with coverage, role and feature count. Exported from hied-ea.netlify.app.Disability functions and featuresDisability resources and accommodation management: functions and features offered by the major vendors, mapped to HERM.This siteDisability 1.1 Register students with the officeStudent Intake and Registration. 8 features: Online intake application; Intake form builder; SIS identity prefill on intake; Disability category capture; Prospective and admitted student intake; Intake completeness check; Duplicate student detection; Draft saving and submission receipt8This siteDisability 1.2 Manage registration statusStudent Intake and Registration. 3 features: Registration status lifecycle; Term-by-term reactivation; Inactivation and withdrawal handling3This siteDisability 2.1 Submit accommodation requestsAccommodation Requests. 9 features: Request from accommodation catalog; Free-text accommodation request; Request reason and impact narrative; Course-specific requests; Housing and dining accommodation requests; Assistance animal and service animal requests; Temporary condition requests; Employee accommodation requests; Staff-entered requests9This siteDisability 2.2 Track requestsAccommodation Requests. 3 features: Request status visibility; Request routing to reviewers; Request withdrawal and amendment3This siteDisability 3.1 Collect supporting documentationDocumentation Collection and Review. 6 features: Secure document upload; Third-party provider forms; Provider form e-signature; Staff upload of received documents; Document type classification; Documentation reminders6This siteDisability 3.2 Review documentationDocumentation Collection and Review. 6 features: Documentation review checklist; Documentation sufficiency decision; Request for additional information; Provisional accommodation pending documentation; Documentation expiry tracking; Document provenance and validity check6This siteDisability 4.1 Assign and manage caseloadsInteractive Process and Case Assignment. 4 features: Coordinator case assignment; Caseload balancing view; Team and specialist routing; Periodic case review reminders4This siteDisability 4.2 Conduct intake meetingsInteractive Process and Case Assignment. 5 features: Intake appointment scheduling; Virtual meeting links; Interactive process notes; Meeting templates; No-show and cancellation tracking5This siteDisability 4.3 Consult on fundamental requirementsInteractive Process and Case Assignment. 2 features: Faculty consultation record; Fundamental alteration review2This siteDisability 5.1 Determine accommodationsAccommodation Determination and Letters. 7 features: Accommodation catalog management; Approval, denial and modification decision; Decision rationale capture; Effective dates and term limits; Supervisor review and second sign-off; Accommodation parameters; Flexible attendance and deadline agreements7This siteDisability 5.2 Issue determinations to studentsAccommodation Determination and Letters. 3 features: Determination notice to student; Accommodation letter generation; Letter template management3This siteDisability 6.1 Manage appealsAppeals and Grievances. 3 features: Appeal submission; Appeal review workflow; Grievance and complaint log3This siteDisability 7.1 Send faculty notificationsFaculty Notification. 6 features: Student-initiated letter release; Automatic letter delivery to instructors; Instructor of record lookup; Co-instructor and teaching assistant copies; Mid-term schedule change notifications; Disclosure minimization in letters6This siteDisability 7.2 Confirm receiptFaculty Notification. 3 features: Faculty acknowledgement capture; Unacknowledged letter reminders; Faculty question and concern submission3This siteDisability 8.1 Coordinate note-takingImplementation Tracking. 4 features: Peer note-taker recruitment; Note-taker assignment and matching; Note upload and distribution; Note-taker compensation tracking4This siteDisability 8.2 Produce alternate formatsImplementation Tracking. 5 features: Alternate format requests; Alternate format production tracking; Proof of purchase capture; Accessible file delivery; Publisher and repository request logging5This siteDisability 8.3 Coordinate communication access servicesImplementation Tracking. 4 features: Interpreter and captioner requests; Service provider scheduling; Service provider invoicing records; Event accommodation requests4This siteDisability 8.4 Track implementationImplementation Tracking. 5 features: Implementation task list; Implementation issue reporting; Assistive technology loans; Implementation confirmation; Issue resolution and escalation5This siteDisability 9.1 Schedule accommodated examsExam Coordination. 5 features: Student exam booking; Booking deadline rules; Extended time calculation; Exam schedule conflict check; Rescheduling and cancellation5This siteDisability 9.2 Coordinate with instructorsExam Coordination. 5 features: Testing agreement capture; Exam file upload and retrieval; Instructor exam confirmation; Completed exam return; LMS-delivered exam extension handoff5This siteDisability 9.3 Manage testing center operationsExam Coordination. 6 features: Testing room and seat allocation; Proctor scheduling; Daily exam roster; Exam check-in and check-out; Incident reporting for exams; Final exam period planning6This siteDisability 10.1 Maintain case recordCase Records and Notes. 6 features: Unified student case view; Case notes with categories; Restricted note visibility; Case history audit trail; Accommodation history by term; Case flags and alerts6This siteDisability 10.2 Coordinate with other officesCase Records and Notes. 4 features: Referral recording; Clinical documentation as attachment only; Release of information consent; Health and counseling system referral link4This siteDisability 11.1 Send communicationsCommunications. 5 features: Templated email messages; Bulk messaging to registered students; Text message notifications; Communication log; Automated event-triggered messages5This siteDisability 11.2 Manage two-way messagingCommunications. 3 features: Secure in-portal messaging; Inbound email capture; AI-drafted message suggestions3This siteDisability 12.1 Provide student self-serviceStudent Portal. 8 features: Single sign-on student portal; Accommodation dashboard; Document and form center; Mobile-responsive portal; Accessible portal interface; Student agreements and acknowledgements; Multilingual portal content; Student access to own records8This siteDisability 13.1 Provide faculty self-serviceFaculty Portal. 5 features: Faculty single sign-on portal; Course accommodation summary; Exam management for instructors; Delegate and proxy access; Faculty guidance resources5This siteDisability 14.1 Support staff workStaff Workspace. 8 features: Coordinator work queues; Configurable search and lists; Staff calendar integration; Front desk check-in; Case summarization assistant; Documentation extraction assistant; Service provider workspace; Bulk actions8This siteDisability 15.1 Produce operational reportsReporting and Analytics. 4 features: Standard report library; Ad hoc report builder; Scheduled report delivery; Data export to spreadsheet4This siteDisability 15.2 Monitor service performanceReporting and Analytics. 5 features: Turnaround time metrics; Exam volume and capacity analytics; Alternate format and service delivery metrics; Operational dashboards; Predictive demand forecasting5This siteDisability 15.3 Support compliance and outcomesReporting and Analytics. 5 features: Compliance and audit reporting; Federal and survey reporting extracts; De-identified aggregate reporting; Student outcome analysis; Equity and disparity analysis5This siteDisability 16.1 Integrate with the SISSIS and System Integration. 6 features: SIS student demographic feed; SIS enrollment and schedule feed; SIS course and instructor feed; Feed scheduling and error reporting; Accommodation indicator write-back; Source-of-record field controls6This siteDisability 16.2 Integrate with other campus systemsSIS and System Integration. 5 features: Identity provider single sign-on; LMS integration; Testing center and proctoring system handoff; Housing and dining system handoff; REST API and webhooks5This siteDisability 17.1 Control accessConfidentiality and Security. 4 features: Role-based access control; Field-level confidentiality controls; Access logging of record views; Multi-factor authentication for staff4This siteDisability 17.2 Protect dataConfidentiality and Security. 4 features: Encryption in transit and at rest; FERPA and ADA/504 aligned privacy settings; Records retention and purge; Security certifications and accessibility conformance reports4This siteDisability 18.1 Configure the systemConfiguration, Operations and Data Exit. 4 features: Workflow and status configuration; Custom fields and forms; Multi-campus and multi-office configuration; Term calendar configuration4This siteDisability 18.2 Operate and exitConfiguration, Operations and Data Exit. 6 features: Sandbox environment; Service availability and support commitments; Full data export; Data migration import; Service and integration monitoring; Verified data deletion at contract exit6This siteSpecial Consideration ManagementSpecial Consideration Management assesses and provides adjustments for students experiencing circumstances that require them.BC224HERM BRM v3.2.0Data ManagementData Management plans, creates or acquires, stores, uses, archives, and disposes of data.BC143HERM BRM v3.2.0Housing & Accommodation ManagementHousing & Accommodation Management arranges and manages the provision of accommodation to an institution's students, staff, and visitors.BC115HERM BRM v3.2.0Human Resource SupportHuman Resource Support manages and advises on workforce casework.BC183HERM BRM v3.2.0Enterprise Content ManagementEnterprise Content Management captures, stores, manages, and delivers content and documents that support an institution's key business processes.BC146HERM BRM v3.2.0Communications ManagementCommunications Management delivers and responds to broadcast and conversational communications.BC220HERM BRM v3.2.0Student Grievance ManagementStudent Grievance Management oversees the resolution of formal complaints submitted to the institution by or concerning students.BC226HERM BRM v3.2.0Complaint & Compliment ManagementComplaint & Compliment Management receives and responds to unsolicited feedback related to the institution.BC166HERM BRM v3.2.0Student EnrolmentStudent Enrolment enables students to enrol in curriculum components.BC019HERM BRM v3.2.0Information Security ManagementInformation Security Management protects the confidentiality, integrity, and availability of information in an institution's care.BC138HERM BRM v3.2.0Learning & Teaching DeliveryLearning & Teaching Delivery conducts the learning and teaching activities specified in an institution's Curriculum.BC026HERM BRM v3.2.0Learning & Teaching Resource PreparationLearning & Teaching Resource Preparation acquires, assembles, or creates the resources required for learning activities.BC024HERM BRM v3.2.0Learning & Teaching Resource ManagementLearning & Teaching Resource Management ensures learning resources are available and accessible for learning activities.BC025HERM BRM v3.2.0Customer Experience ManagementCustomer Experience Management is the practice of designing, tracking, and reacting to interactions between customers and an institution.BC217HERM BRM v3.2.0Asset ManagementAsset Management undertakes the lifecycle management of physical assets.BC197HERM BRM v3.2.0Examination ManagementExamination Management coordinates the planning and conduct of formal learning-assessment activities.BC223HERM BRM v3.2.0Learning AssessmentLearning Assessment assesses the student's knowledge of learning outcomes.BC029HERM BRM v3.2.0Space Utilisation ManagementSpace Utilisation Management analyses, plans, and allocates the use of physical spaces by an institution.BC227HERM BRM v3.2.0Workforce Resource ManagementWorkforce Resource Management allocates work amongst the staff and other members of an institution.BC178HERM BRM v3.2.0Records ManagementRecords Management provides the systematic control and governance of an institution's records and associated information.BC145HERM BRM v3.2.0Health, Safety, & Wellbeing ManagementHealth, Safety, & Wellbeing Management identifies, manages, investigates, and monitors risks to the health, safety, and environment of all people engaged in institutional activities or located at institutional locations.BC180HERM BRM v3.2.0Information GovernanceInformation Governance defines the roles and responsibilities, decision rights and controls, and processes used to manage information assets.BC136HERM BRM v3.2.0Healthcare ManagementHealthcare Management provides eligible constituents of an institution with healthcare services such as a general medical practice and counselling services.BC118HERM BRM v3.2.0Advanced AnalyticsAdvanced Analytics produces insights and information assets using sophisticated analysis techniques on diverse data sets.BC144HERM BRM v3.2.0Business Intelligence & ReportingBusiness Intelligence & Reporting collects, analyses, and transforms data and presents business information.BC211HERM BRM v3.2.0Compliance ManagementCompliance Management ensures an institution operates within the bounds of prescribed rules and obligations.BC170HERM BRM v3.2.0Student Academic Progress ManagementStudent Academic Progress Management guides a student to completion of their studies.BC046HERM BRM v3.2.0Identity & Access ManagementIdentity & Access Management manages information about people and things, instantiates and enforces organisational business rules and policy regarding entitlements to systems and services, and mediates access requests and identity verification.BC139HERM BRM v3.2.0Build, Acquisition, & ImplementationBuild, Acquisition, & Implementation provides the basis for introducing and integrating new or changed technology solutions and services.BC203HERM BRM v3.2.0Delivery, Service, & SupportDelivery, Service, & Support provides and supports an institution with the information and communication technology services it requires.BC204HERM BRM v3.2.0Student ManagementStudent Management administers the student life cycle and maintains core student records.BC044HERM BRM v3.2.0Information ManagementInformation Management describes, organises, distributes, and governs information.BC135HERM BRM v3.2.0Auxiliary CapabilitiesAuxiliary Capabilities provide essential foundational support to an institution's core value chains and enabling business capabilities.BC114HERM BRM v3.2.0Human Resource ManagementHuman Resource Management encompasses strategic and operational activities related to the institution's workforce.BC171HERM BRM v3.2.0Engagement & Relationship ManagementEngagement & Relationship Management develops and sustains connections between an institution and its constituent individuals, stakeholders, and groups.BC238HERM BRM v3.2.0Student SupportStudent Support provides broad academic and personal support to students during their studies.BC052HERM BRM v3.2.0Governance, Risk, & ComplianceGovernance, Risk, & Compliance performs governance, risk management, and compliance activities.BC160HERM BRM v3.2.0Curriculum DeliveryCurriculum Delivery administers and operates the learning opportunities offered by an institution.BC023HERM BRM v3.2.0Business Capability ManagementBusiness Capability Management designs, configures, and lifecycle-manages an institution's business capabilities.BC206HERM BRM v3.2.0Financial ManagementFinancial Management oversees, plans and controls all aspects of an institution's finances.BC184HERM BRM v3.2.0Student AssessmentStudent Assessment evaluates student learning throughout the curriculum.BC028HERM BRM v3.2.0Facilities & Estate ManagementFacilities & Estate Management oversees and maintains an institution's physical estate, property, and facilities.BC125HERM BRM v3.2.0Information & Communication Technology ManagementInformation & Communication Technology Management plans, builds, and runs an institution's technology services and solutions.BC201HERM BRM v3.2.0AccommodateThe disability resources platform: intake, requests, documentation, determinations, faculty letters, exam booking, case notes and the student and faculty portals.Vendor coreSymplicityMaintainExample State University (sample)DisabilityBanner StudentRecord of student identity, enrollment, course sections and instructors of record.Vendor moduleEllucianMaintainExample State University (sample)DisabilityOktaSingle sign-on and multifactor for students, faculty and staff.Third-partyOktaInvestExample State University (sample)DisabilityCanvasLearning management system where instructors set extended time on online quizzes and exams.Third-partyInstructureMaintainExample State University (sample)DisabilityHonorlockOnline proctoring; accommodated settings are entered by hand per exam.Third-partyHonorlockTolerateExample State University (sample)DisabilityAnthology AllyGenerates alternative formats of course files in Canvas.Third-partyAnthologyInvestExample State University (sample)DisabilityMicrosoft 365Outlook email and calendars, Teams and shared spreadsheets.Third-partyMicrosoftMaintainExample State University (sample)DisabilityZoomVirtual intake meetings and remote interpreting and captioning sessions.Third-partyZoomMaintainExample State University (sample)DisabilityDocuSignElectronic signatures on provider verification forms.Third-partyDocusignMaintainExample State University (sample)DisabilityTitanium ScheduleCounseling center clinical records; stays separate from accommodation records.Third-partyTitanium SoftwareMaintainExample State University (sample)DisabilityStarRezHousing assignments; receives approved residential accommodations.Third-partyStarRezMaintainExample State University (sample)DisabilityServiceNow HR Service DeliveryHR cases, used for employee workplace accommodation requests.Third-partyServiceNowInvestExample State University (sample)Disability25LiveCampus room scheduling, also used to book overflow testing rooms at finals.Third-partyCollegeNETMaintainExample State University (sample)DisabilityStudent data warehouseJoins registration with student records for compliance counts and outcome analysis.HomegrownIn-houseInvestExample State University (sample)DisabilitySpreadsheets & emailShared spreadsheets, paper logs and email used where no system covers the work.ManualVarious officesRetireExample State University (sample)Disabilityfullsystem of record8fullsystem of record1fullsystem of record3fullsystem of record8fullcontributes1workaroundcontributes2partialsystem of record1fullsystem of record3fullsystem of record5fullsystem of record2fullsystem of record4workaroundsystem of record1fullsystem of record3workaroundsystem of record1fullsystem of record5partialcontributes1fullcontributes1workaroundsystem of record2partialcontributes1fullsystem of record6workaroundsystem of record1fullsystem of record3fullsystem of record2workaroundsystem of record1fullsystem of record6fullsystem of record1fullsystem of record2workaroundsystem of record1fullsystem of record3workaroundsystem of record1fullsystem of record3workaroundsystem of record2partialcontributes2partialsystem of record3partialcontributes1workaroundsystem of record1partialcontributes1fullsystem of record3workaroundsystem of record2fullsystem of record5fullcontributes1fullsystem of record4partialsystem of record1partialcontributes1fullsystem of record5fullsystem of record2workaroundsystem of record1fullsystem of record6fullsystem of record3partialcontributes1fullsystem of record5partialcontributes1fullsystem of record2fullcontributes1fullsystem of record8fullsystem of record5plannedreads only1fullsystem of record6fullsystem of record1fullsystem of record4fullcontributes1partialsystem of record3partialcontributes1workaroundsystem of record1partialsystem of record2workaroundcontributes1fullsystem of record4fullcontributes1fullsystem of record4fullsystem of record6fullsystem of record1partialsystem of record4partialsystem of record1partialcontributes1partialsystem of record1workaroundcontributes1fullsystem of record3fullsystem of record1fullsystem of record4fullsystem of record4fullsystem of record4workaroundsystem of record1HERM codeTypeVendorLifecycleEcosystemsCoverageRoleFeaturesSource