Higher Ed Enterprise Model: Facilities maintenance (CMMS) mapped to HERM v3.2.0 Facilities maintenance (CMMS) functions (from the features offered by the major vendors), the HERM business capabilities they realise with their parent capabilities, and the Example State University sample applications (fictional) assigned to each function with coverage, role and feature count. Exported from hied-ea.netlify.app. Facilities functions and featuresFacilities maintenance (CMMS): functions and features offered by the major vendors, mapped to HERM.This site Facilities 1.1 Capture work requestsWork Requests and Intake. 8 features: Web service request portal; Requester location selection; Problem type catalog; Photo and file attachments; Staff-entered requests; Email-to-request intake; QR code request from asset or room; Natural-language request triage8This site Facilities 1.2 Screen and convert requestsWork Requests and Intake. 7 features: Request review queue; Duplicate request detection; Request-to-work-order conversion; Requester notifications; Requester status lookup; Completion satisfaction survey; Work authorization routing7This site Facilities 2.1 Create and classify work ordersWork Order Lifecycle. 6 features: Work order record; Work order types; Priority levels with response targets; Work order templates; Multi-task and child work orders; Configurable status workflow6This site Facilities 2.2 Schedule and track workWork Order Lifecycle. 6 features: Planned dates and scheduling board; Service level tracking; Escalation rules; Work order backlog view; Shutdown and outage coordination; Job planning and estimates6This site Facilities 2.3 Complete and close workWork Order Lifecycle. 5 features: Completion notes and failure codes; Supervisor review before close; Work order cost rollup; Asset history update on close; Reopen and callback tracking5This site Facilities 3.1 Bill internal customersChargeback and Billable Work. 5 features: Billable work flag and account; Labor and material rate tables; Estimates and customer approval; Chargeback batch generation; Customer invoice detail5This site Facilities 4.1 Manage contracted workContractor and Vendor Work. 5 features: Contractor directory; Dispatch work to contractors; Contractor portal; Service contract coverage; Contractor invoice matching5This site Facilities 5.1 Assign and dispatch techniciansTechnician Assignment. 9 features: Assignment to technician or crew; Shop and trade routing; Zone and building routing; Technician availability calendar; Drag-and-drop dispatch board; On-call roster and after-hours dispatch; Skill and certification matching; Optimized assignment suggestions; Cross-campus resource coordination9This site Facilities 6.1 Record laborLabor Tracking. 6 features: Labor hours on work orders; Start and stop time capture; Overtime and shift differential types; Labor rate costing; Timesheet export to payroll; Labor entry review6This site Facilities 6.2 Measure productivityLabor Tracking. 2 features: Wrench time and utilization reporting; Estimated versus actual hours2This site Facilities 7.1 Plan service routesCustodial and Grounds Operations. 5 features: Cleanable area and frequency model; Custodial workload staffing; Route and task checklists; Quality inspections; Grounds and snow event logging5This site Facilities 8.1 Define PM schedulesPreventive Maintenance Scheduling. 7 features: Calendar-based PM schedules; Meter-based PM triggers; Floating versus fixed scheduling; PM procedures and task steps; PM for asset groups and routes; Seasonal PM windows; Industry PM task library7This site Facilities 8.2 Generate and manage PM workPreventive Maintenance Scheduling. 6 features: PM work order generation; PM forecast; PM compliance reporting; PM labor balancing; Step-level PM results; Deferral and missed-maintenance control6This site Facilities 9.1 Act on equipment readingsCondition-Based and Predictive Maintenance. 5 features: Manual meter and reading entry; Threshold-based work generation; BAS alarm to work order; IoT sensor ingestion; Failure prediction5This site Facilities 10.1 Run inspectionsInspections and Compliance. 8 features: Inspection checklists; Regulatory inspection schedules; Deficiency follow-up work; Compliance document repository; Accreditation and audit reporting; Lockout/tagout and permit-to-work; Hazardous materials tracking; Safety instructions and hazard acknowledgments8This site Facilities 11.1 Maintain asset registerAsset and Equipment Inventory. 11 features: Asset record; Asset classification hierarchy; Parent and child asset relationships; Barcode and QR asset tags; Warranty tracking; Asset documents and manuals; Asset moves and disposals; Bulk asset import; COBie and BIM handover import; Asset field audit; Asset location and operating status11This site Facilities 11.2 Track asset historyAsset and Equipment Inventory. 3 features: Work history by asset; Maintenance cost by asset; Failure and downtime analysis3This site Facilities 12.1 Assess conditionFacility Condition Assessment. 7 features: Condition ratings; Condition assessment surveys; Deficiency records with cost estimates; Facility Condition Index calculation; Useful life and remaining life; Replacement value estimates; Asset criticality assessment7This site Facilities 12.2 Plan renewalFacility Condition Assessment. 4 features: Deferred maintenance backlog; Renewal forecast; Scenario-based funding modeling; Capital request handoff4This site Facilities 13.1 Track utility consumptionUtilities and Energy. 4 features: Utility meter register; Consumption reading capture; Energy use intensity reporting; Sustainability metrics4This site Facilities 14.1 Maintain inventoryParts Inventory. 7 features: Item master; Multiple storerooms and bins; Stock levels and reorder points; Cycle counts and physical inventory; Inventory valuation; Part-to-asset associations; Barcode storeroom transactions7This site Facilities 15.1 Issue and request materialsIssue and Replenishment. 7 features: Issue parts to work orders; Parts reservation for planned work; Returns to stock; Direct-purchase materials on work orders; Purchase requisition creation; Receipt of ordered materials; Tool and equipment checkout7This site Facilities 16.1 Maintain locationsLocation Hierarchy. 5 features: Campus, site, building, floor and room hierarchy; Building attributes; Room attributes for maintenance; Exterior and grounds locations; Multi-campus partitioning5This site Facilities 17.1 Visualize work in spaceFloor Plans and Maps. 4 features: Floor plan viewer; Assets and work on floor plans; GIS map of campus assets; Room access and occupancy notes4This site Facilities 18.1 Work in the fieldMobile Work Execution. 10 features: Mobile work order list; Mobile status and completion updates; Offline mobile operation; Mobile asset lookup and scanning; Mobile photo and signature capture; Mobile inspections and PM checklists; Technician-created work; Voice and hands-free entry; Augmented reality asset guidance; AI-assisted technician guidance10This site Facilities 19.1 Report on operationsDashboards and Reporting. 9 features: Standard operational reports; Role-based dashboards; Ad hoc report builder; Scheduled report distribution; Benchmarking metrics; Data warehouse extract; Natural-language reporting assistant; Backlog and service performance analysis; Maintenance cost and resource analysis9This site Facilities 20.1 Integrate with finance and HRERP and Enterprise Integration. 6 features: Chart of accounts validation; Labor and material cost feed to ERP; Requisition and purchase order sync; Fixed asset and capital project reference sync; Employee and technician feed from HR; Vendor master sync6This site Facilities 21.1 Integrate with space and campus systemsSpace and Campus System Feeds. 7 features: Space inventory feed; Room schedule lookup; Housing occupancy and request exchange; Building automation system interface; Access control and key system link; Identity and directory sync; GIS and floor-plan data exchange7This site Facilities 22.1 Secure and administerSecurity, Configuration and Operations. 12 features: Single sign-on; Role-based access control; Audit trail; Configurable fields, forms and workflows; Notification and template management; Data privacy controls; Accessibility conformance; Time-limited external access; Reference data administration; Encryption and secure connectivity; Retention and disposition controls; Upgrade-safe configuration12This site Facilities 22.2 Operate and exitSecurity, Configuration and Operations. 8 features: Documented REST APIs; Webhooks and event notifications; Bulk import and export tools; Sandbox environment; Availability and backup commitments; Full data export at exit; Interface monitoring and reconciliation; Patch and release management8This site Facilities ManagementFacilities Management provides the operational lifecycle management of an institution's physical environment.BC126HERM BRM v3.2.0 Accounts ReceivableAccounts Receivable manages the receipt of payments to an institution.BC188HERM BRM v3.2.0 Contract ManagementContract Management manages the development, negotiation, execution, and review of institution contracts.BC156HERM BRM v3.2.0 Accounts PayableAccounts Payable manages the payment of current debts and liabilities of an institution.BC187HERM BRM v3.2.0 Workforce Resource ManagementWorkforce Resource Management allocates work amongst the staff and other members of an institution.BC178HERM BRM v3.2.0 Payroll ManagementPayroll Management administers employee compensation through calculation, disbursement, and compliance with regulatory and institutional requirements.BC214HERM BRM v3.2.0 Business Intelligence & ReportingBusiness Intelligence & Reporting collects, analyses, and transforms data and presents business information.BC211HERM BRM v3.2.0 Cleaning & Waste ManagementCleaning & Waste Management provides and manages the cleaning, waste removal, and recycling services for an institution.BC131HERM BRM v3.2.0 Groundskeeping ManagementGroundskeeping Management provides upkeep and maintenance of the grounds, parks, and botanical assets of an institution's estate.BC132HERM BRM v3.2.0 Advanced AnalyticsAdvanced Analytics produces insights and information assets using sophisticated analysis techniques on diverse data sets.BC144HERM BRM v3.2.0 Compliance ManagementCompliance Management ensures an institution operates within the bounds of prescribed rules and obligations.BC170HERM BRM v3.2.0 Health, Safety, & Wellbeing ManagementHealth, Safety, & Wellbeing Management identifies, manages, investigates, and monitors risks to the health, safety, and environment of all people engaged in institutional activities or located at institutional locations.BC180HERM BRM v3.2.0 Asset ManagementAsset Management undertakes the lifecycle management of physical assets.BC197HERM BRM v3.2.0 Financial Planning & AnalysisFinancial Planning & Analysis is the planning, budgeting, forecasting, modelling, and analysis of an institution's finances.BC190HERM BRM v3.2.0 Project AccountingProject Accounting records and monitors the financial status of projects.BC194HERM BRM v3.2.0 Environmental Sustainability ManagementEnvironmental Sustainability Management measures and manages the direct consumption or production of utilities and resources across an institution's estate and the indirect consumption of resources attributable to an institution's business activities.BC221HERM BRM v3.2.0 General AccountingGeneral Accounting manages the chart of accounts and general ledger for an institution.BC249HERM BRM v3.2.0 ProcurementProcurement identifies and sources goods and services an institution acquires.BC193HERM BRM v3.2.0 Space Utilisation ManagementSpace Utilisation Management analyses, plans, and allocates the use of physical spaces by an institution.BC227HERM BRM v3.2.0 Property ManagementProperty Management oversees the institution's real-estate portfolio.BC127HERM BRM v3.2.0 Data ManagementData Management plans, creates or acquires, stores, uses, archives, and disposes of data.BC143HERM BRM v3.2.0 Campus Security ManagementCampus Security Management provides and manages institution security services for safety and protection of people and assets.BC129HERM BRM v3.2.0 Identity & Access ManagementIdentity & Access Management manages information about people and things, instantiates and enforces organisational business rules and policy regarding entitlements to systems and services, and mediates access requests and identity verification.BC139HERM BRM v3.2.0 Information Security ManagementInformation Security Management protects the confidentiality, integrity, and availability of information in an institution's care.BC138HERM BRM v3.2.0 Build, Acquisition, & ImplementationBuild, Acquisition, & Implementation provides the basis for introducing and integrating new or changed technology solutions and services.BC203HERM BRM v3.2.0 Records ManagementRecords Management provides the systematic control and governance of an institution's records and associated information.BC145HERM BRM v3.2.0 Delivery, Service, & SupportDelivery, Service, & Support provides and supports an institution with the information and communication technology services it requires.BC204HERM BRM v3.2.0 ArchibusSpace inventory: rooms, capacities, features and ownership.Third-partyEpturaMaintainExample State University (sample)Instr. planning, Facilities StarRezHousing applications, assignments and meal plans.Third-partyStarRezMaintainExample State University (sample)SIS, Student app, Housing, Conduct, Facilities Spreadsheets & emailOffice-held spreadsheets, shared mailboxes and paper forms filling gaps between systems.ManualVarious officesRetireExample State University (sample)SIS, Finance, HRM, Research admin, Student app, Instr. planning, Advising, Reporting, LMS, Library, Curriculum, Admissions CRM, Advancement, Housing, IAM, Conduct, Facilities Banner FinanceThe core finance system: general ledger, chart of accounts, payables, receivables, budget control and grants accounting.Vendor coreEllucianMaintainExample State University (sample)Finance, HRM, Research admin, Library, Advancement, Facilities Banner HR & PayrollPosition budgets and labor distribution feed the ledger from payroll.Vendor moduleEllucianMaintainExample State University (sample)Finance, HRM, Research admin, Instr. planning, IAM, Facilities Siemens Desigo CCThe building automation system; alarms reach the CMMS for only some buildings.Third-partySiemensMaintainExample State University (sample)Facilities Gordian FCAFacility condition assessments, deferred maintenance backlog and renewal forecasts.Third-partyGordianMaintainExample State University (sample)Facilities EnergyCAPUtility meters, bills, consumption and energy reporting.Third-partyEnergyCAPMaintainExample State University (sample)Facilities Jaggaer eProcurementShopping, requisitions, purchase orders, contracts and sourcing events.Third-partyJaggaerInvestExample State University (sample)Finance, Facilities ArcGISThe campus GIS for utilities, grounds and exterior assets.Third-partyEsriMaintainExample State University (sample)Facilities Institutional data warehouseHistorical enrollment and section data for forecasting and reports.HomegrownIn-houseMaintainExample State University (sample)Instr. planning, LMS, Library, Housing, Conduct, Facilities 25LiveEvent and non-academic room scheduling after academic rooms are released.Third-partyCollegeNETMaintainExample State University (sample)Instr. planning, Facilities Lenel OnGuardCard access control; key and access requests still go by email.Third-partyLenelS2MaintainExample State University (sample)Facilities OktaSingle sign-on, multi-factor authentication and identity proofing.Third-partyOktaInvestExample State University (sample)SIS, Finance, HRM, Research admin, Student app, Instr. planning, Advising, Reporting, LMS, Library, Curriculum, Admissions CRM, Advancement, Housing, IAM, Conduct, Facilities Information & Communication Technology ManagementInformation & Communication Technology Management plans, builds, and runs an institution's technology services and solutions.BC201HERM BRM v3.2.0 Information ManagementInformation Management describes, organises, distributes, and governs information.BC135HERM BRM v3.2.0 Facilities & Estate ManagementFacilities & Estate Management oversees and maintains an institution's physical estate, property, and facilities.BC125HERM BRM v3.2.0 Financial ManagementFinancial Management oversees, plans and controls all aspects of an institution's finances.BC184HERM BRM v3.2.0 Auxiliary CapabilitiesAuxiliary Capabilities provide essential foundational support to an institution's core value chains and enabling business capabilities.BC114HERM BRM v3.2.0 Governance, Risk, & ComplianceGovernance, Risk, & Compliance performs governance, risk management, and compliance activities.BC160HERM BRM v3.2.0 Human Resource ManagementHuman Resource Management encompasses strategic and operational activities related to the institution's workforce.BC171HERM BRM v3.2.0 Legal AffairsLegal Affairs manages and advises an institution on legal matters.BC155HERM BRM v3.2.0 fullsystem of record7 partialcontributes1 fullsystem of record6 workaroundsystem of record1 fullsystem of record6 fullsystem of record5 workaroundsystem of record1 fullsystem of record5 fullsystem of record3 partialcontributes2 workaroundsystem of record2 fullsystem of record3 workaroundsystem of record2 partialsystem of record1 fullsystem of record6 workaroundsystem of record2 fullsystem of record6 fullsystem of record2 partialsystem of record2 workaroundsystem of record4 partialsystem of record1 fullsystem of record7 fullsystem of record6 partialsystem of record4 partialcontributes1 fullsystem of record5 workaroundsystem of record4 fullsystem of record11 fullsystem of record3 partialsystem of record3 fullsystem of record6 fullsystem of record3 partialcontributes1 workaroundsystem of record1 partialcontributes1 fullsystem of record4 workaroundcontributes1 fullsystem of record7 partialcontributes1 fullsystem of record6 partialsystem of record3 workaroundsystem of record1 fullsystem of record5 fullsystem of record1 fullsystem of record3 fullsystem of record1 fullsystem of record7 fullsystem of record6 workaroundsystem of record1 partialsystem of record3 fullsystem of record4 partialsystem of record5 partialsystem of record1 workaroundcontributes1 fullsystem of record1 fullsystem of record3 partialsystem of record1 partialsystem of record1 workaroundcontributes2 partialsystem of record1 partialsystem of record1 fullsystem of record1 partialsystem of record1 fullsystem of record1 fullsystem of record11 workaroundsystem of record1 fullsystem of record7 workaroundsystem of record1 Strategy Application Other Relations HERM code Type Vendor Lifecycle Ecosystems Coverage Role Features Source