Higher Ed Enterprise Model: Housing and residence life mapped to HERM v3.2.0Housing and residence life functions (from the features offered by the major vendors), the HERM business capabilities they realise with their parent capabilities, and the Example State University sample applications (fictional) assigned to each function with coverage, role and feature count. Exported from hied-ea.netlify.app.Housing functions and featuresHousing and residence life: functions and features offered by the major vendors, mapped to HERM.This siteHousing 1.1 Maintain facility hierarchyRoom and Bed Inventory. 9 features: Campus, building, floor, room and bed hierarchy; Bed space records; Room types and configurations; Room and bed attributes; Suite and apartment grouping; Gender and inclusive housing designations9This siteHousing 1.2 Manage space availabilityRoom and Bed Inventory. 5 features: Bed status management; Space holds and reservations; Offline and out-of-service space; Capacity flexing; Term and session availability5This siteHousing 2.1 Maintain housing ratesRates and Pricing. 5 features: Room rates by type and term; Meal plan rates and requirements; Rate effective dating; Fees and deposits; Discounts and rate overrides5This siteHousing 3.1 Configure and take applicationsHousing Application. 10 features: Configurable application forms; Application periods and windows; Application fee and prepayment collection; Save and resume applications; Application status tracking; Application cancellation and withdrawal10This siteHousing 3.2 Determine eligibilityHousing Application. 8 features: Eligibility rules from SIS data; Residency requirement tracking; Exemption and release requests; Holds and conduct-based restrictions; Priority and time-ticket assignment; Eligibility exception review8This siteHousing 3.3 Capture preferencesHousing Application. 5 features: Room and building preferences; Lifestyle questionnaire; Special interest and living-learning community applications; Accommodation and medical housing requests; Gender identity and inclusive housing preferences5This siteHousing 4.1 Assign bedsAssignment. 11 features: Manual bed assignment; Assignment conflict validation; Auto-assignment by rules; Online room self-selection; Room and suite group selection; Returning-student room retention11This siteHousing 4.2 Match roommatesAssignment. 4 features: Mutual roommate requests; Roommate search and profiles; Questionnaire-based matching; Roommate group invitations4This siteHousing 4.3 Change assignmentsAssignment. 7 features: Room change requests; Room swaps; Consolidation; Mid-term assignment changes with prorating; Emergency and interim housing; Assignment cancellation7This siteHousing 5.1 Issue and sign contractsHousing Contracts. 5 features: Contract templates by term and population; Electronic contract signature; Minor and guarantor signature; Contract status and history; Contract addenda5This siteHousing 5.2 Administer contractsHousing Contracts. 5 features: Contract cancellation and release; Cancellation fee schedules; Break and intersession housing; Summer and short-term contracts; Household and dependent occupancy5This siteHousing 6.1 Calculate chargesCharges and Financial Feed. 5 features: Room and board charge calculation; Proration by occupancy dates; Damage and fine charges; Credits and refunds calculation; Charge approval and release5This siteHousing 6.2 Feed charges to the ERPCharges and Financial Feed. 4 features: Charge feed to student account; Charge reconciliation; Deposit and payment status from ERP; Online payment integration4This siteHousing 7.1 Run move-in and move-outCheck-In and Check-Out. 6 features: Check-in and check-out processing; Move-in appointment scheduling; Early arrival and late stay requests; Express and self check-out; No-show processing; Mobile check-in for staff6This siteHousing 7.2 Manage keys and accessCheck-In and Check-Out. 3 features: Key inventory and issue; Lockout tracking and charges; Lost key and recore requests3This siteHousing 8.1 Report room conditionRoom Condition. 5 features: Room condition reports; Electronic condition reports with photos; Damage assessment; Common area damage billing; Condition comparison and disputes5This siteHousing 9.1 Report occupancyOccupancy Management and Reporting. 10 features: Real-time occupancy dashboard; Vacancy listing; Rosters by building, floor and community; Occupancy forecasting; Census and occupancy snapshots; Revenue and occupancy reporting10This siteHousing 10.1 Report incidentsIncidents and Conduct. 10 features: Incident report entry; Involved party linking; Incident routing and assignment; Duty logs and rounds; Health and safety inspections; Conduct system handoff10This siteHousing 11.1 Manage work ordersWork Orders and Facilities. 4 features: Resident maintenance requests; Work order routing and status; Facilities system integration; Room turn and cleaning tracking4This siteHousing 12.1 Run programmingResidence Life Programming and Staff. 4 features: Program planning and approval; Program attendance tracking; Programming model and learning outcomes tracking; Resident one-on-one and intentional conversation logs4This siteHousing 12.2 Manage residence life staffResidence Life Programming and Staff. 3 features: Student staff recruitment and selection; Staff placement and rosters; Desk and on-call scheduling3This siteHousing 13.1 Provide desk servicesFront Desk and Resident Services. 5 features: Package and mail tracking; Guest registration; Equipment checkout; Smart package lockers; Guest policy validation5This siteHousing 14.1 Manage conference housingConference and Guest Housing. 6 features: Group and conference bookings; Individual guest reservations; Group rooming lists; Conference billing and invoicing; Event and meeting space booking; Group lodging agreements6This siteHousing 15.1 Provide resident portalResident Self-Service. 9 features: Student housing portal; Single sign-on portal access; Mobile-responsive self-service; Mobile app channel APIs; Communications and notifications; Document and form uploads9This siteHousing 16.1 Support staff workStaff Workspace. 6 features: Student housing profile; Staff notes and communications history; Configurable workflows and approvals; Bulk actions; Staff mobile access; AI-assisted assignment optimization6This siteHousing 17.1 Integrate with the SISIntegration. 4 features: Student identity and demographics from the SIS; Enrollment and admission status feed; Housing data return to the SIS; Holds exchange4This siteHousing 17.2 Integrate with the ERP and other campus systemsIntegration. 9 features: ERP charge posting interface; Access control system integration; Campus card and meal plan integration; Identity provider and directory integration; Open APIs and webhooks; File-based import and export9This siteHousing 18.1 Secure dataSecurity and Privacy. 9 features: Role-based access control; Field-level data restrictions; Audit trail; FERPA and privacy controls; Encryption and hosting security; Accessible interfaces9This siteHousing 19.1 Configure and operateConfiguration and Operations. 12 features: Term and academic calendar setup; Rules and process configuration without code; Sandbox and test environments; Scheduled jobs and monitoring; Data retention and purge; Data export and exit12This siteHousing & Accommodation ManagementHousing & Accommodation Management arranges and manages the provision of accommodation to an institution's students, staff, and visitors.BC115HERM BRM v3.2.0Asset ManagementAsset Management undertakes the lifecycle management of physical assets.BC197HERM BRM v3.2.0Space Utilisation ManagementSpace Utilisation Management analyses, plans, and allocates the use of physical spaces by an institution.BC227HERM BRM v3.2.0Price ModellingPrice Modelling models various product-pricing scenarios and their effect on demand and revenue.BC189HERM BRM v3.2.0Student Liability ManagementStudent Liability Management administers the financial dimensions of a student's study.BC246HERM BRM v3.2.0Student Misconduct ManagementStudent Misconduct Management investigates and determines consequences for instances of student behaviour that breach the expectations of an institution.BC049HERM BRM v3.2.0Student SupportStudent Support provides broad academic and personal support to students during their studies.BC052HERM BRM v3.2.0Communications ManagementCommunications Management delivers and responds to broadcast and conversational communications.BC220HERM BRM v3.2.0Contract ManagementContract Management manages the development, negotiation, execution, and review of institution contracts.BC156HERM BRM v3.2.0Accounts ReceivableAccounts Receivable manages the receipt of payments to an institution.BC188HERM BRM v3.2.0Campus Security ManagementCampus Security Management provides and manages institution security services for safety and protection of people and assets.BC129HERM BRM v3.2.0Business Intelligence & ReportingBusiness Intelligence & Reporting collects, analyses, and transforms data and presents business information.BC211HERM BRM v3.2.0Advanced AnalyticsAdvanced Analytics produces insights and information assets using sophisticated analysis techniques on diverse data sets.BC144HERM BRM v3.2.0Health, Safety, & Wellbeing ManagementHealth, Safety, & Wellbeing Management identifies, manages, investigates, and monitors risks to the health, safety, and environment of all people engaged in institutional activities or located at institutional locations.BC180HERM BRM v3.2.0Facilities ManagementFacilities Management provides the operational lifecycle management of an institution's physical environment.BC126HERM BRM v3.2.0Cleaning & Waste ManagementCleaning & Waste Management provides and manages the cleaning, waste removal, and recycling services for an institution.BC131HERM BRM v3.2.0Talent AcquisitionTalent Acquisition identifies, assesses, hires, and onboards prospective candidates into an institution's workforce.BC175HERM BRM v3.2.0Workforce Resource ManagementWorkforce Resource Management allocates work amongst the staff and other members of an institution.BC178HERM BRM v3.2.0Delivery & DistributionDelivery & Distribution oversees and facilitates the movement of mail and goods into, within, and out of the institution.BC254HERM BRM v3.2.0Venue ManagementVenue Management includes activities related to the operations of facilities such as performance theatres, reception halls, sports arenas, and conference centres, for the purposes of transient or short-term events.BC122HERM BRM v3.2.0Customer Experience ManagementCustomer Experience Management is the practice of designing, tracking, and reacting to interactions between customers and an institution.BC217HERM BRM v3.2.0Identity & Access ManagementIdentity & Access Management manages information about people and things, instantiates and enforces organisational business rules and policy regarding entitlements to systems and services, and mediates access requests and identity verification.BC139HERM BRM v3.2.0Build, Acquisition, & ImplementationBuild, Acquisition, & Implementation provides the basis for introducing and integrating new or changed technology solutions and services.BC203HERM BRM v3.2.0Enterprise Content ManagementEnterprise Content Management captures, stores, manages, and delivers content and documents that support an institution's key business processes.BC146HERM BRM v3.2.0Business Process ManagementBusiness Process Management discovers, models, and analyses an institution's business processes.BC216HERM BRM v3.2.0Delivery, Service, & SupportDelivery, Service, & Support provides and supports an institution with the information and communication technology services it requires.BC204HERM BRM v3.2.0Information Security ManagementInformation Security Management protects the confidentiality, integrity, and availability of information in an institution's care.BC138HERM BRM v3.2.0Compliance ManagementCompliance Management ensures an institution operates within the bounds of prescribed rules and obligations.BC170HERM BRM v3.2.0Information GovernanceInformation Governance defines the roles and responsibilities, decision rights and controls, and processes used to manage information assets.BC136HERM BRM v3.2.0Records ManagementRecords Management provides the systematic control and governance of an institution's records and associated information.BC145HERM BRM v3.2.0Data ManagementData Management plans, creates or acquires, stores, uses, archives, and disposes of data.BC143HERM BRM v3.2.0Business Continuity ManagementBusiness Continuity Management develops, tests, and maintains an institution's business continuity plans.BC161HERM BRM v3.2.0StarRezHousing applications, assignments and meal plans.Third-partyStarRezMaintainExample State University (sample)SIS, Student app, Housing, ConductSpreadsheets & emailOffice-held spreadsheets, shared mailboxes and paper forms filling gaps between systems.ManualVarious officesRetireExample State University (sample)SIS, Finance, HRM, Research admin, Student app, Instr. planning, Advising, Reporting, LMS, Library, Curriculum, Admissions CRM, Advancement, Housing, IAM, ConductCBORD CS GoldCampus card, meal plans and residence hall door access.Third-partyCBORDMaintainExample State University (sample)HousingTouchNetOnline payments, payment plans, e-bills, cashiering and refund delivery.Third-partyTouchNetMaintainExample State University (sample)SIS, Finance, Student app, HousingBanner StudentThe core student system: the system of record for the learner, curriculum, registration, academic history and the student ledger.Vendor coreEllucianMaintainExample State University (sample)SIS, Student app, Instr. planning, Advising, LMS, Library, Curriculum, Admissions CRM, Advancement, Housing, IAM, ConductMaxientStudent conduct and academic misconduct cases.Third-partyMaxientMaintainExample State University (sample)SIS, Advising, Housing, ConductBanner Student ARThe student ledger, posting tuition, fees and aid to the general ledger.Vendor moduleEllucianMaintainExample State University (sample)Finance, HousingRoompactResidence life operations: duty logs and rounds, incident reports, programming and resident conversations.Third-partyRoompactInvestExample State University (sample)HousingAssetWorks AiMFacilities work orders for residence halls, fed from resident maintenance requests.Third-partyAssetWorksMaintainExample State University (sample)HousingInstitutional data warehouseHistorical enrollment and section data for forecasting and reports.HomegrownIn-houseMaintainExample State University (sample)Instr. planning, LMS, Library, Housing, ConductParcel Pending lockersSmart package lockers in the larger halls.Third-partyQuadientInvestExample State University (sample)HousingEMS CampusMeeting and event space booking for summer conferences.Third-partyAccruentMaintainExample State University (sample)HousingOktaSingle sign-on, multi-factor authentication and identity proofing.Third-partyOktaInvestExample State University (sample)SIS, Finance, HRM, Research admin, Student app, Instr. planning, Advising, Reporting, LMS, Library, Curriculum, Admissions CRM, Advancement, Housing, IAM, ConductGovernance, Risk, & ComplianceGovernance, Risk, & Compliance performs governance, risk management, and compliance activities.BC160HERM BRM v3.2.0Information ManagementInformation Management describes, organises, distributes, and governs information.BC135HERM BRM v3.2.0Information & Communication Technology ManagementInformation & Communication Technology Management plans, builds, and runs an institution's technology services and solutions.BC201HERM BRM v3.2.0Business Capability ManagementBusiness Capability Management designs, configures, and lifecycle-manages an institution's business capabilities.BC206HERM BRM v3.2.0Auxiliary CapabilitiesAuxiliary Capabilities provide essential foundational support to an institution's core value chains and enabling business capabilities.BC114HERM BRM v3.2.0Human Resource ManagementHuman Resource Management encompasses strategic and operational activities related to the institution's workforce.BC171HERM BRM v3.2.0Facilities & Estate ManagementFacilities & Estate Management oversees and maintains an institution's physical estate, property, and facilities.BC125HERM BRM v3.2.0Financial ManagementFinancial Management oversees, plans and controls all aspects of an institution's finances.BC184HERM BRM v3.2.0Legal AffairsLegal Affairs manages and advises an institution on legal matters.BC155HERM BRM v3.2.0Engagement & Relationship ManagementEngagement & Relationship Management develops and sustains connections between an institution and its constituent individuals, stakeholders, and groups.BC238HERM BRM v3.2.0Student ManagementStudent Management administers the student life cycle and maintains core student records.BC044HERM BRM v3.2.0fullsystem of record9workaroundcontributes1fullsystem of record5workaroundcontributes1fullsystem of record5fullsystem of record1fullsystem of record10fullcontributes1fullsystem of record8fullcontributes4workaroundsystem of record2partialcontributes1fullsystem of record5workaroundcontributes1fullsystem of record11workaroundsystem of record1fullsystem of record4fullsystem of record7workaroundsystem of record2fullsystem of record5fullsystem of record5fullsystem of record5partialcontributes1fullsystem of record4fullcontributes2workaroundsystem of record1fullsystem of record2fullsystem of record6fullsystem of record2partialsystem of record1workaroundsystem of record1partialcontributes1fullsystem of record5workaroundsystem of record3fullsystem of record8partialsystem of record4fullsystem of record9workaroundcontributes1fullsystem of record3fullsystem of record4partialsystem of record2workaroundsystem of record1fullsystem of record4partialsystem of record2workaroundcontributes2partialsystem of record1fullsystem of record4fullsystem of record1workaroundsystem of record1partialsystem of record4workaroundsystem of record3fullsystem of record1fullsystem of record9fullsystem of record1fullsystem of record6fullsystem of record4fullcontributes4fullsystem of record9fullcontributes1fullcontributes2fullcontributes1fullsystem of record1workaroundsystem of record1fullsystem of record9fullsystem of record10workaroundsystem of record2HERM codeTypeVendorLifecycleEcosystemsCoverageRoleFeaturesSource