Higher Ed Enterprise Model: Student health mapped to HERM v3.2.0Student health and counseling services functions (from the features offered by the major vendors), the HERM business capabilities they realise with their parent capabilities, and the Example State University sample applications (fictional) assigned to each function with coverage, role and feature count. Exported from hied-ea.netlify.app.Student health functions and featuresStudent health and counseling services: functions and features offered by the major vendors, mapped to HERM.This siteStudent health 1.1 Configure provider and clinic schedulesAppointment Scheduling. 6 features: Provider schedule templates; Appointment types and durations; Multi-location and department calendars; Resource and room booking; Schedule holds and blocks; Holiday and closure calendar6This siteStudent health 1.2 Book and manage appointmentsAppointment Scheduling. 9 features: Staff appointment booking; Online student self-scheduling; Rescheduling and cancellation; Waitlist management; Recurring appointments; No-show and late-cancel tracking; Telehealth visit scheduling; Group and event registration; Appointment eligibility rules9This siteStudent health 1.3 Remind and notifyAppointment Scheduling. 4 features: Appointment reminders by email and text; Privacy-safe message content; Staff schedule change alerts; Confidential contact preferences4This siteStudent health 2.1 Triage and walk-in intakeTriage and Check-In. 5 features: Nurse triage documentation; Walk-in and urgent care queue; After-hours call integration; Urgent care treatment protocols; Emergency escalation documentation5This siteStudent health 2.2 Check in and track the visitTriage and Check-In. 7 features: Front-desk check-in; Self check-in kiosk; Mobile and portal check-in; Patient flow tracking board; Pre-visit questionnaires; Checkout and follow-up booking; After-visit instructions7This siteStudent health 3.1 Document the encounterClinical Documentation. 9 features: Encounter notes; Specialty note templates; Vital signs capture; Diagnosis coding; Procedure coding; Co-signature and supervision; Addenda and late entries; Voice dictation and ambient documentation; Provider daily workspace9This siteStudent health 3.2 Maintain the health historyClinical Documentation. 5 features: Problem list; Medication list; Allergy documentation; Medical, family and social history; Clinical alerts and flags5This siteStudent health 4.1 Order labs and imagingOrders, Results and Prescribing. 6 features: Lab order entry; In-house lab and point-of-care testing; Reference lab interface; Imaging orders and results; Referral orders; Specimen tracking6This siteStudent health 4.2 Review and act on resultsOrders, Results and Prescribing. 3 features: Result inbox and sign-off; Abnormal result flagging; Result release to student3This siteStudent health 4.3 Prescribe and dispenseOrders, Results and Prescribing. 7 features: Electronic prescribing; Controlled substance e-prescribing; Drug interaction and allergy checking; Prescription drug monitoring lookup; Campus pharmacy dispensing; Medication and supply inventory; Medication administration record7This siteStudent health 5.1 Deliver sexual health servicesSexual and Reproductive Health. 7 features: STI testing and results workflow; Contraception management; PrEP and HIV prevention follow-up; Partner notification support; Reportable disease reporting; Confidential billing suppression; Sexual health assessment7This siteStudent health 6.1 Coordinate careCare Coordination and Public Health. 4 features: Care plans and follow-up tasks; Internal clinical messaging; Outside records request and release; Disability services and conduct referral4This siteStudent health 6.2 Manage campus health eventsCare Coordination and Public Health. 3 features: Outbreak and contact tracing; Mass vaccination clinic mode; Health promotion and outreach tracking3This siteStudent health 7.1 Record immunizationsImmunization Records. 8 features: Immunization history records; Clinic-administered vaccine documentation; Student-uploaded immunization documents; Staff verification workflow; Titers and lab evidence of immunity; TB screening and testing; State immunization registry exchange; AI-assisted immunization review8This siteStudent health 8.1 Define requirementsRequirements and Compliance. 4 features: Requirement rules by population; Dose interval and series logic; Exemptions and waivers; Program-specific clinical requirements4This siteStudent health 8.2 Enforce complianceRequirements and Compliance. 5 features: Compliance status calculation; SIS registration hold placement; Deficiency notices; Compliance dashboards and lists; Compliance status sharing5This siteStudent health 9.1 Intake and assessmentCounseling Intake and Scheduling. 6 features: Counseling appointment scheduling; Initial consultation and triage; Standardized intake questionnaires; Informed consent and limits of confidentiality; Counselor assignment and caseload; Session limits and stepped care6This siteStudent health 10.1 Document sessionsCounseling Documentation. 7 features: Counseling progress notes; Treatment plans; Risk assessment documentation; Outcome measure tracking; Psychotherapy notes segregation; Clinical supervision and trainee notes; Closing summaries7This siteStudent health 10.2 Crisis and urgent responseCounseling Documentation. 5 features: Crisis and walk-in session documentation; After-hours crisis line notes; Hospitalization and welfare check tracking; Behavioral intervention team referral; Safety planning5This siteStudent health 11.1 Refer and coordinateReferrals and Psychiatry. 4 features: Community referral management; Community provider directory; Campus psychiatry documentation; Release of information authorizations4This siteStudent health 12.1 Run groupsGroups and Workshops. 6 features: Group definitions and rosters; Group screening and enrollment; Group attendance tracking; Group session notes; Workshop and outreach sessions; Group program outcomes6This siteStudent health 13.1 Capture and post chargesCharges and Student Account Billing. 6 features: Fee schedule; Charge capture from encounters; Student account charge posting; Point-of-service payments; Sensitive service charge masking; Health fee coverage rules6This siteStudent health 14.1 Manage insurance billingInsurance and Claims. 6 features: Insurance policy capture; Eligibility verification; Electronic claims submission; Remittance posting and denials; Student health insurance plan waiver tracking; Superbill generation6This siteStudent health 15.1 Self-serviceStudent Health Portal. 10 features: Single sign-on portal access; Online forms and questionnaires; Secure messaging with the clinic; Immunization status and upload; Lab results and visit summaries; Online bill view and payment; Prescription refill requests; Mobile-responsive and app access; Accessible portal design; Self-guided mental health resources10This siteStudent health 16.1 Virtual visitsTelehealth and Virtual Care. 4 features: Integrated video visits; State licensure location check; Asynchronous e-visits; Remote monitoring and digital measures4This siteStudent health 17.1 Report and analyzeOperations Reporting. 10 features: Standard utilization reports; Ad hoc report builder; Operational dashboards; Counseling center standard data sets; Productivity and caseload reports; Clinical quality measures; Predictive demand forecasting; Clinical follow-up monitoring; Small-cell suppressed aggregate reporting; Governed analytical exports10This siteStudent health 18.1 Administer the clinicClinic Administration. 4 features: Staff credentialing tracking; Accreditation readiness support; Incident and patient safety reporting; Patient satisfaction surveys4This siteStudent health 19.1 Integrate with campus systemsSIS and Campus Integration. 9 features: SIS demographic and enrollment feed; SIS hold write-back; Student account charge export; Campus SSO and identity integration; HL7 and FHIR interfaces; Open API and webhooks; Health information exchange connection; Identity matching and reconciliation; Interface monitoring and recovery9This siteStudent health 20.1 Separate and protect recordsPrivacy and Record Separation. 7 features: Separate medical and counseling records; Department-based access segregation; Minimum-necessary cross-department view; Break-the-glass emergency access; HIPAA and FERPA handling configuration; Sensitive record and VIP restriction; Consent and disclosure accounting7This siteStudent health 21.1 Secure the systemSecurity and Access Administration. 9 features: Role-based permissions; Multi-factor authentication; Comprehensive audit trail; Access audit reports; Encryption in transit and at rest; Session timeout and device controls; Security attestations; Access provisioning and removal; Security monitoring and incident support9This siteStudent health 22.1 Configure and operateConfiguration, Operations and Data Exit. 13 features: Form and template builder; Configurable workflows and rules; Hosting options; Availability and disaster recovery; Certified health IT standards; Records retention and purge; Full data export on exit; Configuration testing and promotion; Downtime and recovery workflows; Historical record migration; Termination and deletion verification; AI activation and data-use controls; AI provenance and review logging13This siteHealthcare ManagementHealthcare Management provides eligible constituents of an institution with healthcare services such as a general medical practice and counselling services.BC118HERM BRM v3.2.0Event ManagementEvent Management is the development and execution of events such as ceremonies and conferences.BC110HERM BRM v3.2.0Communications ManagementCommunications Management delivers and responds to broadcast and conversational communications.BC220HERM BRM v3.2.0Compliance ManagementCompliance Management ensures an institution operates within the bounds of prescribed rules and obligations.BC170HERM BRM v3.2.0Records ManagementRecords Management provides the systematic control and governance of an institution's records and associated information.BC145HERM BRM v3.2.0Special Consideration ManagementSpecial Consideration Management assesses and provides adjustments for students experiencing circumstances that require them.BC224HERM BRM v3.2.0Health, Safety, & Wellbeing ManagementHealth, Safety, & Wellbeing Management identifies, manages, investigates, and monitors risks to the health, safety, and environment of all people engaged in institutional activities or located at institutional locations.BC180HERM BRM v3.2.0Outreach ManagementOutreach Management broadcasts targeted information and invitations to engage into relevant groups.BC240HERM BRM v3.2.0Data ManagementData Management plans, creates or acquires, stores, uses, archives, and disposes of data.BC143HERM BRM v3.2.0Student EnrolmentStudent Enrolment enables students to enrol in curriculum components.BC019HERM BRM v3.2.0Accounts ReceivableAccounts Receivable manages the receipt of payments to an institution.BC188HERM BRM v3.2.0Student Liability ManagementStudent Liability Management administers the financial dimensions of a student's study.BC246HERM BRM v3.2.0Information GovernanceInformation Governance defines the roles and responsibilities, decision rights and controls, and processes used to manage information assets.BC136HERM BRM v3.2.0Identity & Access ManagementIdentity & Access Management manages information about people and things, instantiates and enforces organisational business rules and policy regarding entitlements to systems and services, and mediates access requests and identity verification.BC139HERM BRM v3.2.0Customer Experience ManagementCustomer Experience Management is the practice of designing, tracking, and reacting to interactions between customers and an institution.BC217HERM BRM v3.2.0Business Intelligence & ReportingBusiness Intelligence & Reporting collects, analyses, and transforms data and presents business information.BC211HERM BRM v3.2.0Advanced AnalyticsAdvanced Analytics produces insights and information assets using sophisticated analysis techniques on diverse data sets.BC144HERM BRM v3.2.0Workforce Resource ManagementWorkforce Resource Management allocates work amongst the staff and other members of an institution.BC178HERM BRM v3.2.0Quality ManagementQuality Management manages, monitors, maintains, and improves relevant internal standards an institution sets, and responds to external standards.BC165HERM BRM v3.2.0Incident ManagementIncident Management prepares for and responds to adverse events, unplanned disruptions, or imminent threats to services, operations, safety, or property.BC234HERM BRM v3.2.0Build, Acquisition, & ImplementationBuild, Acquisition, & Implementation provides the basis for introducing and integrating new or changed technology solutions and services.BC203HERM BRM v3.2.0Information Security ManagementInformation Security Management protects the confidentiality, integrity, and availability of information in an institution's care.BC138HERM BRM v3.2.0Delivery, Service, & SupportDelivery, Service, & Support provides and supports an institution with the information and communication technology services it requires.BC204HERM BRM v3.2.0Business Continuity ManagementBusiness Continuity Management develops, tests, and maintains an institution's business continuity plans.BC161HERM BRM v3.2.0Auxiliary CapabilitiesAuxiliary Capabilities provide essential foundational support to an institution's core value chains and enabling business capabilities.BC114HERM BRM v3.2.0Engagement & Relationship ManagementEngagement & Relationship Management develops and sustains connections between an institution and its constituent individuals, stakeholders, and groups.BC238HERM BRM v3.2.0Governance, Risk, & ComplianceGovernance, Risk, & Compliance performs governance, risk management, and compliance activities.BC160HERM BRM v3.2.0Information ManagementInformation Management describes, organises, distributes, and governs information.BC135HERM BRM v3.2.0Student ManagementStudent Management administers the student life cycle and maintains core student records.BC044HERM BRM v3.2.0Financial ManagementFinancial Management oversees, plans and controls all aspects of an institution's finances.BC184HERM BRM v3.2.0Business Capability ManagementBusiness Capability Management designs, configures, and lifecycle-manages an institution's business capabilities.BC206HERM BRM v3.2.0Human Resource ManagementHuman Resource Management encompasses strategic and operational activities related to the institution's workforce.BC171HERM BRM v3.2.0Information & Communication Technology ManagementInformation & Communication Technology Management plans, builds, and runs an institution's technology services and solutions.BC201HERM BRM v3.2.0Medicat OneThe student health platform: scheduling, check-in, the medical record, orders and results, immunization compliance, billing and the student health portal.Vendor coreMedicatMaintainExample State University (sample)Student healthBanner StudentRecord of student identity and enrollment; receives immunization holds and health charges on the student account.Vendor moduleEllucianMaintainExample State University (sample)Student healthOktaSingle sign-on and multifactor for students and clinic staff.Third-partyOktaInvestExample State University (sample)Student healthTitanium ScheduleCounseling center scheduling and clinical records, kept separate from the medical record.Third-partyTitanium SoftwareTolerateExample State University (sample)Student healthDrFirst RcopiaElectronic prescribing with drug interaction checking; controlled-substance prescribing is planned.Third-partyDrFirstMaintainExample State University (sample)Student healthQuest Diagnostics interfaceReference lab orders and results exchanged with the medical record.Third-partyQuest DiagnosticsMaintainExample State University (sample)Student healthPioneerRxCampus pharmacy dispensing and pharmacy inventory.Third-partyRedSail TechnologiesMaintainExample State University (sample)Student healthWaystarInsurance eligibility checks, claims clearinghouse and remittance.Third-partyWaystarMaintainExample State University (sample)Student healthTouchNet MarketplaceCard payments at the front desk and online.Third-partyTouchNetMaintainExample State University (sample)Student healthZoom for HealthcareVideo visits for medical and counseling telehealth.Third-partyZoomMaintainExample State University (sample)Student healthProtoCallAfter-hours nurse and crisis line; call notes arrive by fax or email.Third-partyProtoCall ServicesMaintainExample State University (sample)Student healthMaxientConduct and behavioral intervention team cases; receives referrals from health and counseling.Third-partyMaxientMaintainExample State University (sample)Student healthAccommodateDisability resources platform; receives referrals and supporting documentation with consent.Third-partySymplicityMaintainExample State University (sample)Student healthState immunization registryState immunization information system; a query and report interface is planned.Third-partyState health departmentInvestExample State University (sample)Student healthQualtricsPatient satisfaction and outreach surveys.Third-partyQualtricsMaintainExample State University (sample)Student healthMicrosoft 365Outlook email and calendars, Teams and shared spreadsheets.Third-partyMicrosoftMaintainExample State University (sample)Student healthStudent data warehouseDe-identified utilization and outcome reporting joined with enrollment data.HomegrownIn-houseInvestExample State University (sample)Student healthSpreadsheets & emailShared spreadsheets, paper logs, fax and email used where no system covers the work.ManualVarious officesRetireExample State University (sample)Student healthfullsystem of record6fullsystem of record9fullcontributes1fullcontributes1fullsystem of record4fullsystem of record4fullsystem of record1workaroundcontributes1fullsystem of record7fullsystem of record9fullsystem of record5fullcontributes1fullsystem of record6fullcontributes1fullsystem of record3fullsystem of record3fullsystem of record3workaroundsystem of record1fullsystem of record2fullsystem of record5workaroundsystem of record2partialcontributes1fullsystem of record4fullcontributes1fullcontributes1workaroundsystem of record2fullsystem of record1partialcontributes1fullsystem of record7workaroundcontributes1plannedcontributes1fullsystem of record3workaroundsystem of record1fullsystem of record4fullsystem of record1workaroundsystem of record1fullsystem of record6fullsystem of record1fullsystem of record7fullsystem of record4fullsystem of record1workaroundsystem of record1fullsystem of record1fullsystem of record2workaroundsystem of record1fullsystem of record1fullsystem of record5partialcontributes1workaroundsystem of record1fullsystem of record5fullsystem of record1fullsystem of record1fullsystem of record3fullsystem of record3workaroundsystem of record2fullsystem of record8fullcontributes1partialsystem of record1partialsystem of record1fullsystem of record1partialsystem of record2fullsystem of record5fullsystem of record4workaroundsystem of record2fullcontributes2workaroundsystem of record3fullsystem of record1fullsystem of record3fullsystem of record9fullsystem of record1fullsystem of record7fullcontributes1workaroundcontributes1fullsystem of record8fullsystem of record2fullsystem of record10workaroundsystem of record1HERM codeTypeVendorLifecycleEcosystemsCoverageRoleFeaturesSource